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Access Insurance Group

4435 99 Street NW
Edmonton, AB, Canada
T6E 5B6

Toll-free Phone: 888.608.2400
Phone: 780.435.2400
Fax: 780.435.4847
Email: info@accessinsurancegroup.com

Hours of Operation:
Monday – Friday: 8:30 AM – 5:00 PM
Saturday/Sunday: Closed

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Access Insurance Group Ltd BBB Business Review

Google Rating

4.9

Based on 2443 reviews

Access Insurance Group Ltd

4.9

iris lee

00:38 09 Jul 20

My husband and I were only shopping around for my home and Auto insurance at first. Tammi Shiers took it seriously and performed professionally to win our trust. We communicated through emails. We were so impressed with Tammi's proficiency, quick response and patience. She sent us the details of our insurance policy and coverage; explained clearly to our "insurance 101" questions; took a lot of trouble to recalculate different options to allow us to think it over. At the end, Tammi gave us a professional recommendation to help us to make a better decision. Now we have our home and two vehicles secured with a much better price through Access.Once again, Thank You Tammi. It's been quite a pleasant and a learning journey for us, Thank you for helping us and giving us a peaceful mind.

Ryan Chamberlain

01:23 08 Jul 20

I have Recieved great care from Kim Becklund for quite a few years now. Her precise, soft spoken presence on the other end of the phone is always a pleasure to do business with, and look forward to it for years to come.

Brian

22:09 07 Jul 20

Was dealing with David Thiel. I am very please with the efficiency. We discussed what was required, then he sourced out a plan that met my needs. I found David to be extremely helpful in explaining what was covered and to what degree. I would highly recommend David for your next insurance needs.

Brian Knight

17:01 07 Jul 20

Tammi was really amazing, I’ll refer her services any day anytime. Thanks Tammi.

Reyes Gonzalez

16:05 06 Jul 20

My experience was pretty good, Colleen Homme help me to get all my paperwork needed at the time was quick and efficient all the during the process

Robleh Guedi

16:28 04 Jul 20

I finalized insurance quote with one of the best insurance agent, Sarai De Cardenas. She did an amazing job, answered all of my questions and helped me set up insurance policy. Really Sarai is a great person and positive one. Thank you very much for your exceptional customer service. You are exceptional, kind and soft spoken. It was nice talking to you and I wish you a very good luck with what you are doing. Keep up the good work. :)

Karen Olson

13:52 03 Jul 20

Cheryl was super friendly and helpful.

Lourdes Posadas

23:10 02 Jul 20

Sebastien Duff

22:52 02 Jul 20

I've been dealing with Cheryl Witwer for TEN years now. She always gets me great rates on home and car insurance. Very quick to reply, has always answered any questions I've had and is very accommodating.

Rob Newsham

00:24 02 Jul 20

I'm not much a review writer but I had such a good experience dealing with access , Sara helped me with getting auto insurance and she got me the lowest rate anywhere without a doubt , I would recommend them to anyone

darrell broen

02:42 01 Jul 20

Easy to work with to get good results ,not waiting forever to get call backs.Appreciate the more friendly approach when working out details ,thank you.

Валерия Михно

21:28 30 Jun 20

I had a homework assignment to find out what it would cost to insure a car for myself, and Claire helped me with it, as well as made me feel comfortable while asking for help.

Kk

15:10 30 Jun 20

This shout out is to Kim becklund for being a fantastic person to deal with, this company seriously gained a life time customer because of her. And I will continue to refer people to her, anyone who is ready the reviews, come to access and ask for Kim she will help the best possible way she can.

G.O.D

22:28 29 Jun 20

clinton bodnar

21:33 29 Jun 20

Susan Z. Was super helpful and patient. I would absolutely recommend her and Access to everyone. Great people great service!

suzan efata

21:39 28 Jun 20

Tammi assisted us getting home and auto insurance, she was prompt in her response, was able to set up everything for us so quickly. Tammi was also able to find us a quote that was better than other brokers we used before.

Jaime Gomez

12:55 28 Jun 20

Thank you,Sarai excellent service Clear and very fast very good experience I really recommend this office

Sonia Lange

21:15 26 Jun 20

I pleased I was connected with Cheryl W. She was able to answer all my questions with patience. Very professional, and easy to talk to. Was able to get everything I needed fixed 😁 thank you so much

Cheryl Diebel

20:47 26 Jun 20

I have been a client of Access Insurance for many years, Cheryl Witwer has been my account manager and the service that I have received has been and continues to be excellent, I have recommended this agency to many people through the years.

Scott Allen

17:20 26 Jun 20

Danny Lavelle

22:30 25 Jun 20

I Dealt with Bradley for truck and public liability insurance! He got back to me quicker then he suggested and all sorted out within a day or two! Highly recommend Bradley if you can get in touch with him!

Elizabeth Mizuki

17:21 25 Jun 20

Tammy was very helpful and I'm so pleased with the way she handled my insurance needs. Blessings !!

Alec Fearnside

20:36 24 Jun 20

Incredibly speedy & professional. Dealt with Susan Z. and she did most of the heavy lifting; which is always appreciated!

Elizabeth Bogdanski

17:09 24 Jun 20

We were pleased to find a broker who was willing to go the extra mile and help us. We were new to Access and needed special insurance and it was hard to find coverage. Long story short... Bradley Hernandez is now our broker. Numerous calls and emails he gathered information. He went above and beyond with additional research and really came though for us. Highly recommend Bradley and this office!

Angela Bogdanski

17:03 24 Jun 20

Clare was fantastic! She helped me navigate switching insurance companies and I could not be happier with the customer service I received. Cheerful, helpful, and detail oriented - I would recommend her to anyone looking for a positive experience dealing with insurance.

Faith Van Ry

16:45 24 Jun 20

Super happy with Sarah! She was very friendly and welcoming ! Was able to get everything i needed done efficiently! Will definitely be recommending Sarah for all future insurance needs !

Erik Hedlin

20:43 23 Jun 20

Great experience working with Access Insurance today, Sarah Casebeer was very easy to deal with and explained things clearly. Would highly recommend both Sarah and Access.

Rachel-Deborah LaGrange

09:44 23 Jun 20

My original insurance company was pretty awful with their treatment. The representative I had the pleasure of dealing with was Sarah who not only helped get my insurance needs met but also was helping save me money. I definitely recommend this company for the high customer service.

Muizz Wahid

07:23 23 Jun 20

Sarah C. did an amazing job helping me sign up for renters insurance. She was professional, courteous, and answered all of my questions. This was my first time signing up for any type of property insurance, so she was patient and helped me understand everything within the policy. I definitely feel like she gave me the best plan for my needs and I am very confident in the plan for which I signed up. I would definitely recommend Sarah to anyone setting up any insurance policy/plan.

David Garvey

16:05 22 Jun 20

It has been a pleasure dealing with Susan Zinger over the past few month's while she has been working remotely from home but the service and response time has been excellent. Keep up the GREAT work.

Lynda Nodeland

18:58 21 Jun 20

Cheryl has been my rep since I first started working with Access Insurance almost four years ago. She is personable, responsive, friendly and always goes above and beyond to get me the best rates! She knows her stuff, really works hard for her clients, and is a super lady! Thank you Cheryl!

Dawn Dixon

12:17 21 Jun 20

I would recommend Cheryl Witwer. She answers all my questions and gets back to me quickly if I leave a message.

Lindsay McGregor

17:03 20 Jun 20

I have been Access Since 2011 with Cheryl Witwer as my agent for almost 10 years and could not be happier. Very quick to respond to any/ all my needs, she is very knowledgeable and provides me with all the information I could possibly need. If ever I have Questions, she is able to explain things to me so that I understand and feel comfortable.It feels like working with a friend.Highly Recommend

Shanda Hancock

22:31 19 Jun 20

Tammi was professional and extremely responsive. I called her in the morning and had my new insurance by 4pm.

Kevin Alexander

15:44 19 Jun 20

I was worried my province would let insurers hike up their rates this year, so for the first time I wanted to shop around. I was referred to Access by a friend and put it off for 2 weeks because I thought it was going to be a whole process. Nope. filled out the online form and the representative got back to me in less than 24 hours. Way easier than I thought; first-rate service, should have contacted them earlier.

Matt R

16:56 18 Jun 20

Great place to get home/auto insurance. I dealt with Susan Z. and she was awesome! Would definitely recommend to anyone looking for any kind of insurance.

drummer dale pruden

21:41 17 Jun 20

Cheryl treats me good and takes care of all my insurance needs and must say Cheryl is a good person and goes above and beyond for there client's I've been with access before when they were skylarchuck

Kyle -Vincent- Sibilleau

17:07 17 Jun 20

Tammi went above and beyond to help me navigate insurance in Alberta, putting in the time to make sure I had everything I needed and understand all the processes.

Darla Tabak

22:38 16 Jun 20

Tammi was an excellent help getting my insurance today!👍

Mikhail Prime

15:51 16 Jun 20

Was picking up my new car and completely forgot to arrange the changes in my insurance. It was moreless the end of her work day and Yesi was able to help me out quickly and make adjustments to my policy that allowed me to protect my new investment. Drove it home that day! Great service all around.

Jessica Bauer

15:36 16 Jun 20

I dont approve of any Alberta insurance companies. I think they are all ridiculously over priced. However, Access Insurance Group is quick to answer any questions and work with you the best they can.

Erika Bergh

17:04 15 Jun 20

Danny called me today to let me know he had found some discounts and saved us $700 per year on our policies! We have been with Access insurance for years and always had great service and support. Thanks Danny!

Stacey Diederich

02:02 13 Jun 20

I have been with Access Insurance since 2003 and dealing with Cheryl W for as long as I can remember. She is professional, quick to respond to my questions and wonderful to speak with! Wonderful lady!

Angel Norman

23:38 12 Jun 20

I want to thank Sarah for taking her time this afternoon to help me get insurance. It was an amazing experience! She was very kind and patient.

Ken Glazebrook

22:58 11 Jun 20

Based on my experience I would suggest not using Access Insurance Group.I called in to Access Insurance Group during the week of May 4th, 2020 and I spoke to Sarah Casebeer, at the time I advised her all of my polices were expiring in the middle of June and was looking for an auto, motorcycle, home, trailer and RV policy. We went through and extensive list of questions and she indicated that she would email a list of those questions the same day so that she could provide me a quote. I received that email on May 12th to which I responded the same day. Not having a response, I left a follow-up voice mail the week of May 18th, again with no response, I sent a follow-up email on May 27th, at this point with out any response or acknowledgement I renewed my polices with another provider on June 10th as my policies would be expiring in a few days.On June 11, 2020 I received an email from Clare Blake with the following.“Sarah asked me to reach out to you for a quote, I’ve done up one for the Home, if it’s competitive I can move on to quoting the vehicles.” This was an opportunity to earn my business, what kind of service could I have expected had I had a claim or issue?

Keegan Walsh

17:20 11 Jun 20

Tammi was able to set up my new policy for a recently purchased vehicle. Her professionalism and expertise was surpassed only by her constant attention to detail in meeting every need I had. She had quick responses through email and phone, and made the entirety of this process as painless as possible. Amazing service, would absolutely recommend for anyone looking to fill their insurance needs.

Safa Ala'aldin

17:05 11 Jun 20

Thanks frequent customers with small gestures.Meet your customers where they're at.Respond to customer service right on time.Help those in time of need.Get involved in social causes.Personally reply to every email.I recommended to family, friends and everyone.Thanks Tammi...

Bailee Schulz

15:15 08 Jun 20

I just had the worst experience with Access insurance ever! Horrible customer service. He wouldn’t give me a quote unless I told him what my current rate was. He wouldn’t take the time to provide a rate. Goodbye Access

Nichole Jones

02:01 07 Jun 20

After months of looking for insurance i'm happy to say that i settled with access insurance group. Tammi was amazing and made this long process pleasant. i most definitely refer everyone i know and advertise this local company on my social platform. I will stick with access till i cant insure anymore. Thank you tammi i will forever be grateful

lorne gore

23:02 05 Jun 20

Great pricing, great service, I would definitely recommend to a friend.

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