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Access Insurance Group

4435 99 Street NW
Edmonton, AB, Canada
T6E 5B6

Toll-free Phone: 888.608.2400
Phone: 780.435.2400
Fax: 780.435.4847
Email: info@accessinsurancegroup.com

Hours of Operation:
Monday – Friday: 8:30 AM – 5:00 PM
Saturday/Sunday: Closed

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Access Insurance Group Ltd BBB Business Review

Google Rating

4.9

Based on 2644 reviews

Access Insurance Group Ltd

4.9

Miiro Vincent

15:01 26 Sep 20

A very magnificent thanks to Sarah .C , very passionate, eloquent and exuberant in her profession, as a first time driver, she was a blessing to me in terms of working out a good auto insurance policy for my birthday car gift.

Debra Geisler

02:00 26 Sep 20

What a pleasure to be able to talk to a real person! Marilyn C picked up immediately, was curtious, knowledgeable, answered all my questions. Offered to double check my billing. All round pleasurable experience. Thank you again.

Curtis Desaulniers

23:14 25 Sep 20

Called my home broker this morning and they hadn't gotten back to me come 2 pm. Being a Friday I didn't want to wait until Monday so I found Access on Google. I can see why the reviews are so good. Sarai was very helpful and got me a quote right away. After I sent my documents in for approval I got a call back from my hometown broker and they quoted me a higher price than Sarai had. After all was said and done my actual rate came in slightly lower than Sarai had quoted me and I was able to get my pink card by the end of the day. Very fast and profitable service all done over the phone. Overall I would definitely highly recommend using Access if you need insurance!

Lesha Cartwright

21:34 25 Sep 20

Clare was very helpful and quick to respond!!

Justin Arsenault

17:03 25 Sep 20

I had a fantastic experience dealing with Tammi. Real personal service and at the end of the day you know you're more than just a policy number. Her response times were on point and she is a really sweet person. Access made it very easy for me to get my insurance figured out completely over the phone which is so important in these odd times. Highly recommend Access and Tammi Shiers. A+ service and you can hear her smiling over the phone.

Scarlett Möell

03:03 25 Sep 20

Tammi shiers is an awesome person to have help you. Really informative and kind. Made the process easy for me. Love giving her my business!

Jason G

23:10 24 Sep 20

After shopping for many insurance quotes simultaneously, I ultimately chose to go with Access because of how prompt, thorough and courteous Tammi was in my dealing with her. She provided me with (what ended up being) a highly competitive quote and then answered all of my follow up questions before other companies had even responded. Thanks Tammi!

David Brown

21:50 24 Sep 20

Marilyn is polite, prompt, always remembers us and is usually able to answer her calls in person, unlike some places VM most of the time.

Tiffany McHugh

21:41 24 Sep 20

I want to thank Lynn Jenkin. She has been so helpful with my claim process. 5 stars. :)

Jason

17:53 24 Sep 20

Tammy was very professional and polite to talk to as well as she went through everything step by step so there would be no misunderstanding, very nice lady.

Jon Boucher

05:18 24 Sep 20

I’ve been with Access for about 8 years now and never had any issues with either my agent ( Cheryl Witwer )or the services provided to me.

Stacy Price

04:14 24 Sep 20

I have been with Marilyn at Intact fir quite a few years. Always great to deal with and always gets me a great rate!

Romel Alexander

02:28 24 Sep 20

Over time I have not provided many Reviews but there comes a time every-so-often that I’m so impressed with a service that I have received that I find it a must to do so, and in this instance I am extremely impressed with the services I received from Clare..I just moved to Edmonton and have been shopping around for automobile insurance, and although there were a couple of other comparable and in one instance a cheaper policy, I decided to go with Access Insurance due to Clare’s professionalism, timeliness, and of equal importance, with my busy schedule , her willingness, knowledge and dedication in working diligently in getting me the best possible policy that she could have had offered to me, and in the most time efficient manner imaginable..That said, I don’t think I’ll be shopping around for insurance going forward, as I now do have the competence and dedication in an agent that have my best interest at heart..Much appreciated, and kudos to you Clare, you are a excellent representative of the Access Insurance Group Ltd...-Romel Alexander

Dawn Lealand

23:29 23 Sep 20

Sarai was so amazing with me helped me walked me through the entire process what a jem, access insurance was beyond fantastic getting me insured I love this company

Harry Sidhu

21:46 23 Sep 20

Excellent Services. I contacted Jadine and she was on top of her job. The whole process was done within 24 hours. Thank you Jadine. Will recommend you to all my friends who are looking for best insurance quotes. Thanks again.

A Jonas

21:33 23 Sep 20

Caity Ross

03:38 23 Sep 20

Awesome service! Sarah made the whole process super simple from start to finish. I highly recommend Access Insurance 👍

Castor Curtis

02:46 23 Sep 20

I dealt with Tammi today and she was great explained everything very professional glad I chose this company thanks

Carmen Paterson

02:05 23 Sep 20

Sarai was super helpful, very professional and kind to me and I would highly recommend her services. She made the whole process seamless for me to get insurance for my new vehicle. Thanks a million and I appreciate it:-)

Marina White

20:46 22 Sep 20

Tammi & Sarah were absolutely amazing setting up my insurance policies. They understood I was busy at work and we got it done all through emails with no delays. They also came through with the best quote and accommodated me with monthly payments. Thank you very much for all that you have done! I recommend these ladies for all your insurance needs

Nick Christie

17:02 22 Sep 20

As a very detail oriented person I ask a ton of questions, about every little detail and Tammi answered every single one of them. She took my questions seriously. And even went the extra mile for the questions she didn’t have the answers for and made sure she contacted who ever she needed to In order to make sure The information was accurate. Very happy with the level of service.

Alyson Kim

08:32 22 Sep 20

Could be quicker for quotes.

Adil Abouelfalah

05:11 22 Sep 20

Big thanks to Tammi Shiers . Was very professional very patient and helpful with quick service I'm very satisfied with what she done. I'm given 10 stars to Tammi .

Jennifer Scott

04:15 22 Sep 20

Marilyn makes my insurance needs seem simple! She is always amazing and very helpful. I have an awkward work schedule and she works with me by email! Thanks for everything Marilyn!Today I called for a seniors insurance quote for family. Marilyn was fantastic and made the whole process so easy. We were so surprised with the quote and the discounts offered that I am sending some others to her for quotes and likely policies. Wish more companies were this easy and friendly to deal with!Bradley was amazing and helped me get the policy I needed as well as give me options for when I am ready to move my auto policy to them. Thanks so much for making a complicated situation so simple!

Elmer and Cheryl Whiskeyjack

02:06 22 Sep 20

Recently purchased a new vehicle and needed our insurance changed over. Our Agent Marilyn Crane was fantastic! Got everything done that needed doing. Ensured I understood what the new policy covered and kept our rate close to the original. Even congratulated us on our new purchase!

V Papin

23:26 21 Sep 20

Spoke with tammi. She was very helpful and I was surprised how quick the process was. Very easy to deal with

Mike and Dana Brennan

21:25 21 Sep 20

I was in the market to get insurance on my new car and I was getting frustrated getting quotes myself. I contacted Tammi for help. She went above and beyond my expectations. She made the process easy and quick. Answered all my questions and made sure I understood all the information she gave me. She was a pleasure to talk to and most importantly gave me piece of mind. I would highly recommend reaching out to Tammi at Access Insurance if you need someone to look out for your best Interests.

Justin Beriault

15:54 21 Sep 20

I recently had a difficult experience with my previous insurance company, leaving me with no insurance after being a customer for over 20 years and zero claims until now. This left me looking for a new insurance company. I contacted Access and was provided support by Courtney Lermo. The experience was more than I had expected. Courtney was pleasant, knowledgeable and truly cared about my situation. She responded quickly and sent regular updates. In no time at all I had insurance again and felt truly supported by Courtney.Thank you Courtney for exemplary service!!!!!

jordan Bownes

14:33 21 Sep 20

I was looking around for a better raten insurance as was paying an outrages amount at my local broker. And within no Time at all tammi was able to get me and my fiancé one of the best quotes and rates we’ve ever had. and was some of the nicest and fastest business I’ve ever done :) we strongly recommend Tammi shiers

Steve Sanche

01:18 19 Sep 20

Access Insurance has been nothing but great for me and Jadine has helped me more then I could have even asked !

belinda pisano

01:13 19 Sep 20

Gord Tober

22:28 18 Sep 20

Susan was awesome! Made the whole process a breeze.

amal usf

18:37 18 Sep 20

Thanks so much Timmy you really helped me a lot, and you are really patient especially with my noisy kids

Hermon Angosom

17:35 18 Sep 20

Just signed up auto insurance through access they are amazing.sarai helped me with the line,she is very helpful and nice.appriciate the way she treats...

BElla Buchfink

15:53 18 Sep 20

My name is Elvira M.....I have been with Access Insurance for about 5 years ...Cheryl is very helpful and understanding... she provides great service ...five stars for sure!!!!

anastasis boss

14:50 18 Sep 20

Most positive experience I ever had. Left a simple message at their website through their quote form and Tammi was the one who called me the next morning. Fair prices, fast response, professionalism. Tammi explained me all my options, I choose the product I like, she emailed me the quote, I forwarded the requested documents and made the payment. Done! I was insured the next Day! Thanks for your services I will definitely recommend you!

Emma-Lynn Brownlee

21:54 17 Sep 20

Tammi was extremely fast with getting back to me and setting up my insurance. I was in a huge time crunch and she had everything I needed ready to go right away. She was super friendly and explained everything thoroughly, I had no concerns at all. It was quick and painless.

Teagan Brightwell

19:47 17 Sep 20

Sarah from Access insurance has helped me so much! She found a hiccup in my insurance that once fixed saved me $700 a year! It was a great catch on her side! I enjoyed her knowledge and conversation with me!Thanks Sarah! Keep up the good work!! 😀

Barrington Haynes

16:23 17 Sep 20

I would like to leave a five star 🌟 ratings forSarai De Cardenas for her professional experience and great communication skills, even because of my language barrier, she understands and getting my son a reasonably good rate . Satisfied

Dan Bezenar

04:02 17 Sep 20

Great job Tammi helping us out with our insurance needs! We’ll be recommending you to others.

Linda Jonas

22:21 16 Sep 20

I recently changed insurance brokers because the last one I never heard from in almost 10 years until the rates went up. Tammi is professional, open and honest and found the best rates for what I wanted and needed. Tammi listened attentively to all the questions I had answering them as we went. If you're looking for great rates and a person who knows the business well then Tammi is the person I would highly recommend! You certainly won't be disappointed!!

KylaRae Smith

21:17 16 Sep 20

Access Insurance is a place I would highly recommend to anyone. Katie Henderson has helped me with my auto and tenant insurance, and she’s hands down the girl I will recommend to all my family and friends from now on. I brought up adding tenant insurance to my plan around noon, and by 4pm that same day, she was able to confirm, sign, and finish my claim for me and my roommate. All from a few quick phone calls and emails!! If it wasn’t for her ability to help with my claim so quickly, I wouldn’t have been able to move in to my new home as soon as I did.. I can’t thank her enough for the support and willingness she has to help her clients. Absolutely the best experience I’ve had thus far dealing with insurance, thank you so much Katie for being so supportive to your customers! Keep up the good work girl!!

Shelley L

20:41 16 Sep 20

Very happy customer here!! I've been dealing with Marilyn for 10 plus years and she's has been nothing but Great!! Best customer service for sure.

Andrew Takla

20:31 16 Sep 20

I have been dealing with David Thiel, he provided me with great and prompt service with our personal vehicle insurance. He replied very promptly with my requests and offered best options available. Thank you

Angela FraSer

18:45 16 Sep 20

Tammi was amazing! Saved me over 400$ a year, thou i had been with same company for 15years! i do not live in the city so everyday atleast one email back and forth about what was the next step..so professional. Today Finally heard her voice on the phone, she is cheery, laughing and making jokes at 10am. I am amazed at how much different this company has been with me already. Old one was just paperwork, sign grumble grumble and pay, then out the door not sure what to expect. Any questions i had Tammi knew didnt have to double check or ask someone else. she knew exactlly what she was doing. Thank you so much Tammi!!!

Susan Broadhead

00:39 15 Sep 20

Hi. Tammi was so patient and very thorough on going through the household insurance policy. She has a great personality that was fun and professional to deal with. I would recommend Assure insurance and to use her as a sales rep To anyone I know. The savings were great🙂

patrick culshaw

23:36 14 Sep 20

Have been dealing with Access Insurance for a long time. Marilyn has given great advice , making our family loyal customers.

Alicia Gregson

00:05 13 Sep 20

I had been calling different insurance companies all day and had been hung up on by a company after being on hold for 7 hours. Not an exaggeration. I called access with low expectations. I wish I called access first, Sarah casebeer, was the lady that I was connected with. Bless her soul i have never felt more welcome. She took her time to explain when i had questions and was incredibly friendly. I'm really thankful for all the help she gave me. I recommend talking with her. She was patient with me despite how noticeably frustrated I was when I first called. It was easy to get good affordable insurance with sarah. When I called , access put me through in under 2 minutes. I won't be dealing with any other company from now on.

Samar Grubesic

03:54 12 Sep 20

Sarah is amazing to deal with. Helpful, thorough, patient. I'm so glad we are using access insurance for all of our personal and business insurance needs.

Allen Wolfe

23:35 11 Sep 20

Tammi worked hard to get me a great rate on my policy. Replied quickly and was very helpful! Cheryl went above and beyond in a short period of time to secure our home insurance policy at a great rate when our current broker dropped the ball and almost left us without home insurance. Great work Cheryl

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