Get a Quote
Contact Us
1.888.608.2400
Make a Payment
myACCESS
24-7 Self Service

Get a Quote
Make a Payment
myACCESS
24-7 Self Service
Make a Claim
Insurance
About
Social Media

Get A Quote
Contact Us

Sitemap

Pages

Careers
Cookies Policy
Edmonton Insurance Broker (Head Office)
Get a Quote
Home
Lacombe Insurance Broker
Lloydminster Insurance Broker
Make a Claim
Make a Payment
myACCESS 24-7
News
Privacy Policy
Red Deer Insurance Broker
Referrals
Roadside Assistance Coverage
Stony Plain Insurance Broker
Terms of Use
Thank you for subscribing
Thank you!
What is a Broker

Access Insurance Group

4435 99 Street NW
Edmonton, AB, Canada
T6E 5B6

Toll-free Phone: 888.608.2400
Phone: 780.435.2400
Fax: 780.435.4847
Email: info@accessinsurancegroup.com

Hours of Operation:
Monday – Friday: 8:30 AM – 5:00 PM
Saturday/Sunday: Closed

Newsletter Signup

Keep up-to-date on our latest news and articles by signing up to our newsletter.

Email address
*

Sitemap
Privacy Policy
Terms of Use
Cookies Policy
Referrals
STARS

Access Insurance Group Ltd BBB Business Review

Google Rating

4.9

Based on 2704 reviews

Access Insurance Group Ltd

4.9

Leanna Tew

22:09 22 Oct 20

Huge shoutout to Tammi for making my experience with Access so great! She was very helpful, friendly, informative and answered any questions I had for her in great detail. As a first time buyer, Tammi made the whole process so easy and got me ready to go within a day. All her efforts are very much appreciated! Thanks again!

Natalia Iemelianova

20:53 22 Oct 20

Tammi is very responsive and professional. She answered all my questions and was helpful every time. Happy that I chose Access Insurance. Special thanks to Tammi. She is great.

dave melnychuk

17:40 22 Oct 20

Great service TammiThank you for your quick response and friendly serviceDavid melnychuk

Danny Kook

16:25 22 Oct 20

Access Insurance has excellent service. Called in to get insurance ready in the next couple of days to get to work. While the other brokers told me it’ll take upwards to five business days Tammi Shiers kept with me all day to ensure I get coverage by my timeline.

Angie Bereza

18:53 21 Oct 20

I submitted my information online a couple of weeks ago to get a quote and it was Tammi who called me back. I have been very impressed in going back and forth with Tammi, she returns my calls very quickly, has answers for all my questions and is very friendly. I like the fact that I'm not calling a call centre and get to talk to the same people all the time. I was very pleased with the quote Tammi gave me and all her help in finding the best insurance for my needs. I did do some shopping around but ultimately what brought me back to Access Insurance was the fast responses and friendly staff.

Parshant Gupta

20:08 19 Oct 20

I asked for a quote from Tammi who seemed to be so confused and perplexed by my 1 traffic ticket and could not understand a simple thing. The price i was quoted is the same i had with my former insurance provider who was just fined $900,000 by superintendent of insurance for overcharging alberta motorists. Access Insurance Group is the same like them and there is no transparency and no accountability with them.

Lucie Joyce

02:06 19 Oct 20

Contacted Sarah Casebeer to purchase insurance after our insurance company decided we did not meet the underwriting guidelines to renew our home insurance policy.I was upfront and gave her all the details and after a good informative discussion she persuaded me to discuss my issues with the superintendent of insurance for alberta. They turned me back to my insurance company's ombudsperson and that resulted in my situation being reviewed by a manager. To make a long story short, the end result my original insurance company reinstated my insurance at the same rates and conditions as before.I was seriously struggling to find an insurance provider after my company refused to renew.All is well after some excellent info and coaching from someone i haven't dealt with before.When i change insurance companies in the future Sara will be tops on the list.Thank youC Joyce

daniela centeno

05:50 18 Oct 20

I was shopping around for auto insurance and found Access Insurance Group. Got connected right away with Sarah Casebeer and she was amazing. She was very informative, responsive and got me a quote that fitted my needs.I would recommend her 100%. Now I'm looking to bundle my home insurance as well. Thank you Sarah for all your help!

Bohdan Belzevick

22:42 16 Oct 20

Was shopping around looking for good quotes and they found me a good deal right away instead of taking a week to get back to me. Brad was very helpful and knew exactly what I needed

Laura Roberts

22:00 16 Oct 20

Very friendly

bobbi laboucane

21:22 16 Oct 20

We were reviewing our policy & came across some things that needed to be looked into. Marilyn was very helpful & patient & resolved the problem within a short period of time and a pleasure to deal with.Thank you John & Bobbi LaBoucane.

Leonardo Vega

19:32 16 Oct 20

Excellent service, Sarai was so kind and an extreme help for me she was so patient and explain me very well everything I am so really happy to find her and your company

Tiffany Tran

23:59 14 Oct 20

*EDIT*My husband has been trying to call different numbers all day trying to reach anyone that has helped us before (Marilyn and Jadine), and it's been saying the number is not in service. He was finally able to speak to a receptionist. He explained the situation and she said try the numbers again and just hung up on him!

Sarah G

23:32 14 Oct 20

This was my first time getting car insurance, Sarah was extremely kind and patient and made sure I understood everything. She went out of her way to make sure I had the best deal possible and adjusted to my situation. I really appreciated her.

Iaryna Grushevska

23:28 14 Oct 20

I have received a great service from Tammi. She was extremely nice, friendly and responded very quickly to all my endless questions. I was shopping around for a while before I contacted Tammi who has found the best offer for me. Perfect customer service - in less than an hour all set and ready to go!

Emilie Ashton

01:50 14 Oct 20

Tammi S was so helpful. I had a really great experience with her after getting insurance for the first time today. She answered all of my questions and was super informative. I really appreciate how patient she was with me and she made things super easy. Thanks so much!

Chris Bernath

16:55 13 Oct 20

Tammi was excellent to deal with!

Tikara Galarneau

15:59 13 Oct 20

I'm so beyond grateful to have had a great experience with an insurance company. Sarah Casebeer with acess insurance made my experience easy and fitting within my budget. 10/10 service. I will be referring my friends and family here.

Chris Jervis

20:51 12 Oct 20

Victor Naseri

20:48 11 Oct 20

Good experience purchasing my insurance. Thank you Bradley Hernandez. Quick response. Good price.

mark friesen

00:40 11 Oct 20

So far so good her service has been great

Sarbjit Sidhu

19:26 10 Oct 20

I am customer for access insurance from 2017 .They are very perfessional, responsive. People

michelle cf

05:32 10 Oct 20

Dealt with Susan a couple of weeks ago. She was prompt and friendly. She also looked at my auto policy and got me a better rate. Very happy with her customer service.

Dayna Tonsi

04:00 10 Oct 20

I absolutely loved the service I received from Access Insurance! Susan (Personal Account Manager), helped me get my insurance policy. Susan is a very nice lady and she is extreme professional. She helped me get insurance within ONE day. Finding Insurance was quick, easy, and a great price for the coverage I needed. I would highly recommend Access Insurance to everyone. Regardless of my insurance history, Susan found a coverage plan that suited my needs. Thanks Susan!

Karling Roberts

00:18 10 Oct 20

Sarah C made getting an auto insurance policy an enjoyable experience and found me a great rate. Would highly recommend!

Dianna Coverly

13:56 09 Oct 20

I had a truly great experience with Yesi Thomas, very accommodating and patient person. She responded very quickly to phone calls & emails, as we waited outside of the registries office. Also helped this senior work through my phone to scan and send a document, she was very patient and professional. Yesi is definitely an great asset to this company.

Ryan Rabertson

21:02 08 Oct 20

Lots of appreciation to goes out to Sara Casebeer, at Access Insurance group Ltd.She was the most professional and effective insurance broker I ever dealt with. Lot of thanks to you Sarah

CanaLogue TV

20:43 08 Oct 20

I moved from Quebec to Alberta a few days back and was totally stuck up with a lotta high end quotes I got from different insurance companies. Then I contacted Tammi.S who helped me sincerely to get the best quote and a decent insurance which matched my needs. Really a helpful agent, appreciate all help she did to make me feel good. Thanks a lot to Tammi.S ☺️

Nikki Monette

09:22 08 Oct 20

Friendly people. Great service. Would definitely recommend.

Tasha Craige

04:45 08 Oct 20

I had a great experience with Tammi from Access these last few days while receiving my quote & insurance. After dealing with an insurance broker that was not very good at communicating, that was one important factor for me while getting quotes. Tammi was very on the ball. She'd have a response to my email before I even left my inbox. She was also very honest & informative! She even stayed a little late today to make sure I didn't have to go another day without insurance! I really appreciated that. Thanks Tammi 😁

CJ Jayasekera

16:45 07 Oct 20

Tammi, my new Access Insurance agent, helped me transition from a horrendous final year Auto Insurance experience with PC Insurance/Traveller's albeit a great initial run with latter.Her service was professional, prompt, and clear.This is only my initial experience. I will update once I have gone thru thick and thin with her.

Ragnors Hall

02:04 07 Oct 20

Recently dealt with Sarah ,For the last 3 years I was with another broker and it was hell , Sarah showed me the light and took the time to walk threw my home and auto policies so I understood them . Communication with her and getting my insurances solved was quick and painless .Thank you Sarah for being great at what you do .Recommend everyone to deal with this lady she is on point .From Benoît

Russell Dale

23:39 06 Oct 20

Tammi helped me with my insurance and made the experience the most pleasant insurance experience I’ve ever had. She was super knowledgeable and extremely helpful. She worked quick and found the best rates possible. 10 stars ! Go tammi

Cody Bergman

21:51 06 Oct 20

After some confusion involving a transfer to this broker from a previous broker, Sarah Casebeer was very quick in responding to my message, and worked very hard and quickly to fix the error. She was very responsive to my schedule for getting the problem fixed, and I am completely satisfied with the results.

Vera Fedor

00:58 06 Oct 20

We had our auto insurance policy transferred to Access Insurance Group. Sarah Casebeer was our agent. She Was very knowledgeable and did a tremendous Job in reviewing and updating our policy in a timely manner. We would highly recommend her as an agent. Daniel and Vera Fedor.

Daniel Briscall

22:25 05 Oct 20

Tammi was very friendly and helpful as she provided a quote for me and then took the time to answer any questions I had. She was very pleasant to deal with and was able to offer a very competitive quote which made it a no brainer to buy my insurance through access.

Julie May

20:31 05 Oct 20

Friendly staff. Great looking location. Doing their best to keep customers safe and comfortable.

Paddy Larsen

11:37 03 Oct 20

Marilyn was very professional and courteous with changes to my insurance.

Angela Beaumont

03:38 03 Oct 20

My rates had gone up about 100 dollars and a wonderful lady named Marilyn Crane looked into it with out my knowledge and was able to lower the rates. Fabulous lady. I must say the man I spoke to a few weeks before told me there was nothing he could do. I was surprised to get her call about the rates being lowered.When I need to speak to an agent from know on I will only deal with the fabulous Marilyn. I will recommend her to all my friends and family.Thank you so much for all you do Marilyn. 👍😊😊

Annette McCallum

16:11 02 Oct 20

Lynn at Access has always been very professional. She answers all of our questions and puts our mind at ease. Keep up the great work Lynn!

Singh Simba

15:25 02 Oct 20

Lynn went above and beyond to make sure I got my insurance for the new vehicle. I called at 4:55pm, just 5 minutes before they close and she stuck with me till we figure out a good price. I kept calling her various times because I couldn’t figure out what vehicle i wanted to buy and she was very professional and PATIENT. I’d recommend her and ACCESS insurance any day. Been with them for over 3 years now. Thank you Lynn.

Melissa Brunner

04:22 02 Oct 20

Marilyn is excellent to deal with and is always responsive and helpful! Great rates and service.

Eddie Adams

00:03 02 Oct 20

I don't often leave reviews online, but the service and value was so exceptional I felt compelled to. Sarai was awesome to work with, and helped me get a better home and auto (x2) rate through RBC Aviva compared to my current rates DIRECTLY with RBC Aviva. I wish I would have called years ago and saved a boatload of money. Will be recommending Access and Sarai to pretty well everyone I know. Added bonus, someone picks up the phone when I call rather than a 45 min hold to someone in a call center in Ontario.

elmi nur

17:12 01 Oct 20

Brian Sinclair

15:41 01 Oct 20

Marilyn is by far the best. She has always helped me out last minute and is super nice to talk to and is always so nice and respectful. I've been offered to go to other companies but with the service I get im happy where I'm at. Thanks again!!!

Courtenay May

02:05 01 Oct 20

Susan Zinger is great to deal with. She is always quick to respond and get me any information I need. She is a genuine person which goes a long way. Thank toy for all of your help Susan.

Andrew Volk

00:51 01 Oct 20

Thank you Claire Blake for the excellent and efficient service!! Your help is greatly appropriated!! You saved me a lot of money without the hassle!! It’s been a pleasure talking to you!! Andrew

King Shalle

21:59 30 Sep 20

Thank you Sarai for your better service and understanding my needs it was pleasure to be served by you.your an excellent agent keep the spirit

Pawel Galazka

21:54 30 Sep 20

I had to buy insurance for my elderly parents in Canada,but I am in the US and cannot go to Canada. I got a recommendation to contact Tammi Shiers. I called her, and she responded immediately and was very helpful to me in regards to my situation. We were able to complete the necessary forms over the phone. Tammi is more than willing to go above and beyond her duties, including working after hours.

Susan Geddie

19:28 30 Sep 20

Hello I just insured with Access Insurance and was very pleased with the service and courtesy I was provided with. Tammi was very polite and helpful with my insurance questions and concerns.

See all reviews Write a review

Like most websites, Access Insurance uses cookies to keep track of viewing preferences and collect information/site analytics regarding these preferences. This information is used to help us optimize our site to provide better visitor experiences. Read our cookies policy here.