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Google Rating
4.9
Based on 3676 reviews
Access Insurance Group Ltd
4.9
Alan Garcia
18:53 27 Jan 23
I am more than pleased with the work that Bradley Hernández has been doing for me. He has great customer service skills, wide knowledge of insurance matters, and speaks clearly and directly. If you are looking for commercial liability insurance Bradley is your man. He will resolve any issues in a timely matter and he will do it right.
Roger Lamoureux
01:10 27 Jan 23
Clare provided such good service. She is very sweet and eager to serve. She worked through our need and provided the services we required. She is not a liability, She is an asset.
carolyn george
02:15 26 Jan 23
I have been insured through Access Insurance for about 12 years now. Marilyn Crane has helped me out with everything from an accident claim to home insurance. She is efficient and very knowledgeable and always tries to get the best rates possible for me! I have referred her several times to anyone I know looking for auto/home/renters insurance. She is a definite 5 stars in my books! Keep up the good work Access Insurance!
Curtis Ceasor
22:19 25 Jan 23
I recently moved my auto policy to Access Insurance and was helped by David Thiel. David was extremely helpful with this transition and the whole experience was great!
Molly Young
20:48 23 Jan 23
David was very efficient and helpful when we were inquiring about home insurance. We would strongly recommend his services at Access Insurance.
Linda Gramatovich
20:44 23 Jan 23
We have been with Access for approximately 15 years. Marilyn Crane has been very helpful and when we needed additional insurance for our home, she was able to save us money by combining it with our auto insurance.She takes the time to explain everything and looks for the best options for us.
Mary Boenig
23:52 20 Jan 23
We have been with Access Insurance for over 20 years. In that time, we have made a house claim as well as a few vehicle claims. All of the claim were dealt with quickly and every time we were treated like we were valuable clients and they appreciated our business. Recently, I have been dealing with Shanika, and she has found me cost savings to their already competitively lower rates on a couple of occasions. She is so friendly, and we enjoy our chats as well as her knowledge of the business and us as clients. I would recommend them and her if you are fortunate enough to be assigned to her.
Nitaya L.
17:17 20 Jan 23
Lynn very nice ppl and so helpfulme some issues my car insurance. and experienced professional.
Alicia Balawyder
16:48 17 Jan 23
Highly recommend! David made it an easy process and was incredibly helpful.
Kate McCamus
20:27 14 Jan 23
Samantha was super helpful, and very knowledgeable. Made my situation with my car a lot less stressful!
Dylan Stacey
23:13 13 Jan 23
Sarah at Access Insurance was more than helpful in helping me get the best Insurance policy at the best rate possible. Would definitely recommend contacting her if you are in the market for Auto Insurance.
Muna Ibrahim
19:23 12 Jan 23
I was really happy with Sarah Casebeer’s customer service. She explained the insurance policy well. She also helped us to find a cheap and suitable insurance plan that is suitable for us. I would recommend her definitely to anyone.
Lori kunert
00:39 12 Jan 23
Justine is always happy to serve and return phone calls promptly, she takes the time to answer my questions. Very happy to have her as my agent. Always a awesome experience. Thank you Lori K
Kerri Wick
19:44 10 Jan 23
Marilyin has taken good care of me and my insurance needs since 2006!She is my go to every time I need insurance support. She is very helpful and knowledgeable in the insurance industry.
Ryan Dickie
19:03 10 Jan 23
In 20 years of dealing with the same Broker, I have always had amazing customer service. Thank you Marilyn!
James Nicholl
11:51 10 Jan 23
Tammi was excellent, I was able to get what I needed from Access Insurance while I was at a remote worksite. All done quickly and professionally. Thanks again Tammi:
Patrick Bridges
18:49 09 Jan 23
Patricia Burgess: I’m happy to post my thoughts on the sorting of my new Insurance policy by Shannon Hennig who has gone far beyond what was asked or expected. She has fixed my self-inflicted, COVID related, muddle effectively and efficiently; but most of all, with grace in assisting this senior lady.I can’t thank her enough!🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟Cheers, Patricia
Colin H
20:14 08 Jan 23
Several years ago I started dealing with Lynn Jenkins both for myself and my 90 year old mother’s insurance needs. Lynn is and has looked after mom for decades for her corporate and personal needs. Since I started chatting with Lynn I understand why they have this long tern relationship. Lynn truly has looked after our insurance needs with passionate, commitment and kindness. Today I receive either an email or a friendly phone call saving time and eliminating any miss-communication.Thank you Lynn,Colin Hancock
Wojtek Z.
20:49 06 Jan 23
I've had my vehicles and my home insured through Access for over 15 years and I never had any issues. Always friendly staff and great overall experience! Great rates and several options for your budget! They took good care of me and my family when tragedy (car collisions) struck.Davion Martin is my broker and I highly recommend him!
Patty Holowaychuk
06:19 05 Jan 23
My experience with both Davion and Justine has been top notch. quick to get back to me, helpful and friendly.
Rob Deck
20:22 30 Dec 22
This was my first year with Access Insurance Group and I have been very impressed with the knowledge and experience of the team.Dave was great for my personal insurance and Alex for our business insurance.Strongly recommend.
Kalei Doyle
17:16 30 Dec 22
Great first time insurance experience with this company! Tammi is very friendly & super knowledgeable- amazing service!!
Wayne McConnell
18:58 29 Dec 22
Made an appointment to meet David has it was flexible for both of us to discuss my insurance needs. It was a great experience walking into a building at ground level which was very accommodating meeting there staff and given a respectful insurance quote and policy for my needs. We went through my policy to ensure my protection which made me feel at ease knowing that my concerns are well looked after.Thanks!!
Zoë Webb
16:29 29 Dec 22
My parents just surprised me with a car! I couldn’t believe it, I was speechless.My mom told me that before I could drive away I needed to get insurance. I have never had insurance and had no idea what all of it meant.My mom’s agent, and I guess now my agent, Susan Zinger talked to me on the phone and explained the whole thing to me. I was really grateful that she was able to explain everything in a way that made sense to me.Susan did all of this on her day off just so my parents could surprise me. Because of Susan I will always have the memory of wondering why my parents were walking up to a stranger in a parking lot only to find out I was getting my very first car. That day will always be one of my fondest memories.Thank you Susan!
Leslie Webb
17:46 23 Dec 22
I have been with Access Insurance for a very long time and for the past several years I’ve had the pleasure of working with Susan Zinger. Susan always goes above and beyond, making sure that I have the best rates for my situation. She is professional, knowledgeable, and personable.Recently Susan took “above and beyond” to the next level. We were surprising my daughter with her first car. Rates for young drivers are, to say the least, not friendly. Susan searched out not only the best rates but was able to find one with a payment plan (the holy grail for young drivers).But her exceptional service didn’t stop there. With the sale occurring on a Saturday, making it a surprise was going to be a problem since Susan needed to talk to my daughter to activate the insurance. I was thinking of my options when Susan then offered something truly unexpected. She offered to complete the transaction on her day off. Now I was the one who was surprised! What a generous offer.Because of Susan’s generosity, I got to see my daughters looks of surprise, wonder and disbelief as she realized she was getting a car.This wouldn’t have been possible without Susan’s gift of her time on her day off to make this a special memory for both my daughter, my husband, and myself.Thank you Susan!
gurseerat singh
19:48 22 Dec 22
It was great experince with Sarah. She helped me alot and seemed to be very knowladgeable as well. Great work
Jan McGillivray
20:26 21 Dec 22
I recently called to adjust my insurance needs and was extremely pleased with the service I received. My call was answered promptly and as I expressed my needs, Justine was so kind explaining everything and helped me to achieve the coverage I needed. Definitely a positive experience. I'm very happy.
Kristen Herman
20:07 21 Dec 22
Tammi did a wonderful job helping us switch over our home and auto insurance and saving us lots of money in the process.
Karie Kulchisky
03:58 20 Dec 22
I have been with access for many years. Justine takes care of my policy and helps with any issues that I am having. I appreciate how punctual she is at returning my calls. She is always polite and friendly.
Dallas Thiessen
01:19 20 Dec 22
I have been using Access for all my insurance for over 10 years and their service has been fantastic and quick.
Leanne Gagne
19:50 19 Dec 22
Justine is very helpful and incredibly professional.Thank you for all your help.
Kim Graves
16:23 19 Dec 22
I just want to thank Justine for the amazing service. She has given me dealing with moving to a new place which was hard to adjust and also changing my insurance and adding insurance she’s always been on top of everything. Excellent customer service always down to earth always makes you feel like you’re very important, thank you Justine for the amazing job you do and have a merry Christmas
Brandon Row
20:12 13 Dec 22
Tammi was extremely efficient and quick to get me insurance on my truck. Friendly and easy to talk to
NELSON MORENO
04:17 10 Dec 22
Tammi helped me to change my commercial insurance to my personal insurance in a fast way and very efficient. She was professional and provided fast solutions to my problems. Thank you
Jodi Drury
23:45 09 Dec 22
Great turnaround times and David takes time to understand your needs and makes sure you have the best coverage at competitive premiums. Highly recommend! So Dan immediately responds to all inquiries and makes sure me and my property are protected! Thank you!
Kevin2049
22:38 07 Dec 22
Shanika’s customer service was amazing. She listened to the changes in my life and gave appropriate policy suggestions to suit my needs, without trying to “make the sale” or “up sell me”. I appreciate how she was working for my interests.
Barry Lang
02:58 06 Dec 22
Thank you Davion for your quick turn around time in sending me the proof of insurance and also responding to my emails. Access is a great company with top notch service. Thank you.
Shasta Butler
17:36 05 Dec 22
I have worked with Lynn Jenkins for many years and she has always been great to work with! She responds very quickly and is very helpful! Love dealing with her!
Jill Szaroz
19:51 02 Dec 22
Justine Williams has been a huge help! Appreciate the fast turnaround and all the great knowledge and working with us to ensure the best possible rate!
picassochis
02:13 02 Dec 22
Justine was really good with providing the difference in coverage levels and pricing, and responding quickly to my questions for my upcoming renewal. Thanks Justine!
Madison Williams-Korbut
22:32 01 Dec 22
Tammi was a breath of fresh air! Her customer services was unmatched. She is so personable and ready to find you the best price possible! I would recommend her to anyone. She made my experience extremely easy and I can’t thank her enough.
Aaron Wannamaker
19:49 01 Dec 22
Justine was very helpful and quick to reply to my issues after my accident. Very good service.
Gareth Davies
21:33 30 Nov 22
Davion Martin provided fast and prompt service and savedme some $$$ on our home policy.5* customer service-!!!!
Gizell B.
11:23 30 Nov 22
Been with Access for more than 3 years now. My family and I have always been treated and accommodated well. Today, Susan helped us revised and make changes to our policy. Susan was cheerful and kind. She was understanding of our situation and helped us with our request. Thank you again.
Evanne Rowland
18:30 27 Nov 22
I have been with Access Insurance for over 23 years. In that time, Lynn Jenkins, Senior Account Manager, has been my "go to" for everything! I know I can depend on her help at a moments notice. Fantastic person and fantastic company.
Charles Malysh
18:11 25 Nov 22
David Thiel went above and beyond to find us a new policy to better suit our needs. The time he spent on it truly showed his commitment to his clients!!
Tvnnv Daniels
17:01 25 Nov 22
This insurance company was very attentive with the circumstances I was in trying to switch insurance companies. Sarah Casebeer, was very helpful, friendly and knowledgeable. She went above and beyond with helping me multiple times as I don’t have much free time to take care of these situations. She was quick and also very kind while speaking over the phone. There aren’t a lot of people in todays society that have so much empathy, and patience; yet Sarah was the most kind, and caring person who works in customer service. We need a lot more individuals like her in this world! Thank you again Sarah!
Liezl R
05:17 22 Nov 22
The problem we encountered with our other insurance company was handled by Sarah Casebeer with unprecedented excellence. I strongly recommend talking to Sarah and getting inquiry into home and auto insurance quotes. She is very knowledgable and friendly. Everything was taken care of promptly and no issue with anything right from the beginning. The processing of all the documents /requirements went smoothly.
Cory Keith
15:23 21 Nov 22
Access Insurance group has always had great customer service and competitive rates.. My broker Justine Williams is top notch with fast reliable service..I would highly recommend them
Elizabeth Hernandez
20:10 20 Nov 22
I reached out to Access as my current provider was cancelling my policy due to 2 claims in under 5 years. I was told that it would be hard to find a new service provider. I was honestly expecting the worst. My agent was David T and he was the best. He went over and above to save me as much as possible. We had phone call after phone call, email after email and he was so prompt in his responses and in the end I even changed over my auto policy. Thank you David!
wingchi shung
19:15 18 Nov 22
I had very satisfied service with Tammi , she is not only knowledgeable also very friendly to help me to get my best rates for my Auto insurance. Thank you Tammi.Wingchi
Paula Colson
17:50 18 Nov 22
Wow what can i say Tammi was a amazing < she went above and beyond for our FAMILY.
Tim Tazumi
14:06 18 Nov 22
Thank you Tammy for your excellent customer service, prompt attention to our insurance needs in a timely manner. Outstanding service, Thank you!
Ashley MacLean
22:36 16 Nov 22
Dealing with David Thiel made our whole experience a breeze! Would highly recommend!
Jenn Bauer
17:43 16 Nov 22
I was recommended to Sarah from a family member and after horrible experiences and customer service I was so happy to deal with Sarah. She has went above and beyond to help me in any way possible. She has amazing customer service skills and a pleasure to work with. I highly recommend her to anyone!Thank you so very much!
bob langdon
17:20 14 Nov 22
Talked to Justine Williams to rearrange my insurance needs with my newly purchased vehicle .It was a great experience she was very friendly and helpful and took care of all my needs in minutes. Highly recomend
Vitalik Buterin
16:18 14 Nov 22
Of all the insurance companies I called, Tammi from Access was quick and efficient on working on my quote and within the same day I had insurance. There is no substitution for great customer service and that's why I'm with Access Insurance Group.
ky Ejc
11:32 14 Nov 22
Tammi Shiers was a pleasure to talk to. She was incredibly helpful and went above and beyond. I have already, and will continue to refer my friends and family to her.
Abdulahi Mahamad
00:31 11 Nov 22
Have had execellent and professional service from Sarah.She is prompt, and above all helpful. I recommend her service to anyoone looking for trustworthy insurance Broker.
Stela Gonzales
16:11 10 Nov 22
This was my first time dealing with insurance and Tammi made everything so simple. She was great at explaining everything and answered all my questions with ease. I am very glad I ended up going with Access and I'm so happy with the service I was provided.
star d
14:00 09 Nov 22
when i call in to get car insurance Tammy when above en more to make sure i could drive the same day. thank you very much Tammy for your help ! from nick
Arthur Ramsay
03:54 09 Nov 22
Access Insurance Group and their representatives have been a pleasure to deal with, now for the second year in a row. I would highly recommend them to anyone looking for prompt, professional service.
Al Anderson
23:38 07 Nov 22
I have been with Susan for over 10 yrs and feel that she is so easy to talk to and the service is the best, thanks for beening there for me Sue.
Jess Thompson
17:53 07 Nov 22
Marilyn has always been so helpful, professional and timely. She truly takes pride in the work she does and always talks through all options trying to ensure the absolute best plan for clients. Answering and returning phone calls/emails quickly and always answers any questions.
Farzana Arbabzada
17:05 07 Nov 22
We received exceptional service from Tammi. She took the time to educate us on various insurance coverage option, and pricing so that we can make an informed decision. After we finalized our decision, she went above and beyond to process finalize our quote and send documents to appropriate parties within deadlines. Thank you Tammi for providing great experience for us!
Karrie Lee MacDonald
23:04 04 Nov 22
I had the BEST experience with Sarah Casebeer! Let's face it handing over insurance premiums during these times is tough. Sarah explained everything in amazing detail and I received premiums WELL WELL below other quotes. if you're looking..look no further! ASK for Sarah and tell her Karrie sent you; you won't be disappointed ☺️☺️☺️☺️☺️☺️☺️🏍️🚙🚗🛻
Gemma Cumarat
05:25 04 Nov 22
Tammi is top notch. Definitely a person who cares for the customer. I highly recommend them!
faye lafrance
01:38 04 Nov 22
Tammi Shiers is definitely the lady to go to for insurance, she is knowledgeable, and does her best to get u the best quote. She was quick to return my phone call if I left a message, but was usually available right away, she is personable, and very pleasant and easy to talk to, it is because of her I went through access for the last 2 years, and I will continue too.
Andrew Bates
18:58 03 Nov 22
Just an update that every 5 star review should be viewed with a healthy dose of skepticism.I've been with access for a few years now, and 5 stars just doesn't feel like enough. Most recently Tammi helped me out with tenant's insurance and the process was quick and painless.Through the process, Tammi was also able to save me some money with my other policies. The attention to detail that the folks at Access have in all of my dealings with them is the reason I don't plan to go anywhere else.Andrewps. Thanks again!
Carmen Saruk
19:34 01 Nov 22
I wanted to change brokers and dealt with Sarah Casebeer to do so. She was extremely personable, professional, and efficient. She kept in contact with me, was very easy to talk to throughout the process and explained all paperwork thoroughly. It was refreshing to deal with someone who takes pride in their work and follows through! A+!!Access is by far the most efficient and friendly broker I’ve ever dealt with. Davion Martin went above and beyond to add insurance for a recreational vehicle. I literally stopped by the office, and he dropped what he was doing to compare prices of other companies and assist in adding it to my file. He’s incredibly personable and knows what he’s doing. Highly recommended!
Simone Page
17:12 01 Nov 22
I will be recommending Access to my friends! Shanika Lewis is very professional, friendly, and provides excellent service!
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