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Google Rating

4.9

Based on 3160 reviews

Access Insurance Group Ltd

4.9

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Amanda Dostie

16:32 16 Sep 21

I had recently been assigned Vanessa Thomas as my new broker and I’m very happy with her service so far. I had talked to her for the first time last week to set up auto insurance, she was easy to get ahold of and very fast to get me my pink card. I definitely look forward to dealing with Vanessa with my future insurance needs.

Vishal Subhedar

00:40 15 Sep 21

It was great working with Sarah

Lesley Karpiak

23:09 14 Sep 21

Danny was a great help with our home and car insurance renewal. He was able to save us some money. We've been with Access for many years and they always treat us right!

Bassel Malaeb

19:46 14 Sep 21

very good service Sarai was the best very fast service .the price of the policy was affordable.thank you

Edna Tanyi

03:28 14 Sep 21

I needed very urgent car insurance for my car as I have been using my sister's car and she came back from studies and I had to return her car that was with me. Sarah made this happen for me in just a few hours.Amazing service. I wish I could give you something better than 5stars.Thank you so much.

Vernon Hwang

18:07 13 Sep 21

Great Service and Response Time!!!I normally deal with David but was away for a vacay. Davion was able to help me with what I exactly needed quickly.Both David and Davion are awesome!!!

C T

18:24 12 Sep 21

We have dealt with Access Insurance for many years now. They have handled both our home and auto insurance. We have had several individual agents help us through the years but most recently have been dealing with David Thiel. We are extremely pleased with David working with us to get us the best possible insurance for our needs and at the same time for the best value. We find him to be very professional, always quick to answer emails and phone calls. There have been several times where we have sent an email, late in the day fully expecting a call or email the next day but David will either call or email us late in the evening in response. We generally speak to David through emails or phone calls and he is always very polite and pleasant, and attentive to our inquiries. We have two adult children that could have easily gone with other insurance companies but after introducing them to David at Access, the choice was easy. We really do appreciate what David has done for us and definitely hope that he will be with Access for some to come.

Joseph Caputo

17:12 11 Sep 21

I have been with Access Insurance for over 10 years now and David Thiel was recently assigned for my policy (sadly, I have had a 4+ people in this time frame). I was skeptical about another change, but after first conversations with David, I knew I was going to be well taken care of. I required some changes this year, and this is the first time that I feel that I have received top notch service with Access! David was extremely professional and responsive by both email and phone. He helped explain all the legal details of my car insurance policy, and ensured that I have the best policy for my driving situation. Everything was setup in a timely fashion, and I feel that although I am set for the year, I can reach out to him at any time for questions, comments or concerns.

Samantha Lee

22:43 10 Sep 21

Shanika was quick to respond and thorough with my home insurance. She was friendly and personable as well. I’m happy with the results.

Lou o'b

18:42 10 Sep 21

Quick, efficient, friendly and affordable quote. Would highly recommend.

Omar Khan

21:49 09 Sep 21

I am pleased with the efficient and professional service I receive from Shankia at Access Insurance. She got me really good rates and I am happy dealing with Access over the last four years.

June Estrada

14:09 09 Sep 21

Vanessa Thomas was awesome she helped us get the right insurance for our RV and great cheap monthly payment! 👏🏼🤝

Kayla Casebeer

18:59 08 Sep 21

Tammi was very helpful and provided great service. I appreciate how quickly she got me set up with my insurance. Thanks!

Darren Dang

02:37 08 Sep 21

The Elite VIP Personal Insurance Manger, David Thiel, at Access Insurance Group has helped me to find the best condo & primary home insurance premium and coverage for my business. He did a fantastic job at finding me the right coverage at a very competitive premium for my personal and corporation properties. He was always accessible as he returned my calls and responded to my emails in a timely manner. David has provided the best customer service with his knowledgable abilities and professionalism. He very well understands the needs of customers and executes requests perfectly and professionally. I would highly recommend David and Access Insurance to those enquiring about insurance coverage.

Danielle Mackey

02:24 08 Sep 21

I needed my car insured quickly and easily today and Tammi provided excellent service for me to make that happen. I expressed my need to have my vehicle registered urgently as it is my mode of transport for work and Eben though she gets off at 5 pm she stayed around until 615 pm to ensure that I had everything I needed to register my vehicle. Excellent service all around

Andrew McMillen

18:11 04 Sep 21

Clay Belcourt

01:40 03 Sep 21

Nikola Halarewich

23:31 02 Sep 21

I just switched to Access Insurance Group a month ago and Suzan has been amazing at helping me find a new insurance company while giving excellent advice on what type of coverage I should get. I was very happy with her client service via email and phone calls.

Laura Durstling

20:21 02 Sep 21

Vanessa and Cheryl (now retired) are always helpful. They communicate clearly and are willing to answer my many questions. They offer the best possible options, are professional and courteous; I trust them.

Neil Sigua

19:14 02 Sep 21

Great service, talked with Tammy and she explained all the information clearly and answered all my questions.

aziz zindadil

01:57 02 Sep 21

I have been using access insurance for a few years now and i am super happy with the service they provide and the best part is they answer the calls faster than any insurance company.I brought all my family members to Access from other insurance companies where they were paying extra $50-$70 monthly premiums. Now they are all happy with the services and the cheapest insurance prices.I have had different agents who did my insurance here at Access over the years, And latest claim i did was with TAMMI SHIERS. She was super nice and patient with everything. I appreciate all her efforts. Thanks again.Highly recommend anyone.

Bill Namink

01:28 01 Sep 21

I was really impressed with the service from Tammi , We had a very short window to obtain all our insurance needs and it was her hard work that made it all come together so nicely,, Thank you, you will always be well recommended by us, Gabe and Bill

law wah

04:54 31 Aug 21

I would like to say a big Thanks to Shanika Lewis. She was so kind and professional in her approach. Thank you Shanika.

Chauntelle Vancoughnett

18:25 28 Aug 21

I called Access Insurance to request quotes for my home and auto insurance needs. I spoke and dealt with Tammi and I must say she was the absolute best in working with me to get the insurances I needed and at a lower cost than I am currently paying. I would highly recommend using Access Insurance and if possible, asking to deal with Tammi as she goes above and beyond in helping customers get exactly that they need. You won’t be disappointed.

Brian Regnier

01:48 28 Aug 21

called today my regular person i deal with was out of the office for a few days, called the office and had my insurance transferred without and issues.

Paige Hahnekamp

23:43 27 Aug 21

Sarah is my insurance lady and start to finish she was awesome, she did everything she could to get me set up and was a total rock star any snag we hit. She even made sure she helped me get set up before her holidays I was floored. That said I hope her holidays are the best and I'm very satisfied with the service I received. Thanks so much Sarah.

Luz Echeverry

18:00 27 Aug 21

I went in for a QUOTE and Nalary attended me, a very nice nice girl with a smile helped me with a card to call. thanks for your attention

Mike Lacuata

16:29 27 Aug 21

Davion M. was super helpful and knowledgeable. Definitely recommend to anyone looking for insurance.

Matt Cameron

00:37 27 Aug 21

Thanks Danny Sidhu for all your help with home and auto. Thanks for the savings!

Nev Krupa

20:57 26 Aug 21

thanks so much to david for all the help! new to the whole owning a car so he was very informative and very nice! great experiences with this company so far. he answered all my questions even if they seemed a little silly to myself because i'm not aware of how this kinda stuff works to well! thanks again david!!

Sami Pena

02:21 26 Aug 21

Excelente atención la agente Sarai medio toda la información que yo nesecitaba para adquirir todos los beneficios con ellos mil gracias por toda tu ayuda se las recomiendo.

Mandy Maher

21:40 25 Aug 21

This was my first time moving into my own space and getting tenants insurance, and Sarah from Access Insurance made the process so much easier! She was patient and explained all of the different terms and coverages so I understood everything I was getting into. The overall experience was quick and easy, and not to mention incredibly affordable for a student. I would highly recommend them, and use their services again 🙂

Melissa D'Urso

17:31 25 Aug 21

We have worked with Susan the last two times we needed insurance for different things. She is very responsive and makes the process smooth.

Ashley Nichole

19:56 24 Aug 21

My husband and I bought rental insurance from Tammi Shiers recently. She was extremely helpful and friendly and got us a great deal! Quick, excellent customer service - I would highly recommend this group!

Curtis Lepine

18:26 24 Aug 21

First time with Access. Tammi was friendly and helpful.

Derek Drews

17:26 23 Aug 21

We continue to receive excellent service from David, very fast to respond and extremely knowledgeable about available insurance products and solutions! Thanks

Chronic Opolis

16:06 23 Aug 21

Top shelf all around! Tammi went above and beyond to help me get all set up! All while she was on holidays. Dedication to the max!

Kapuki Nyarsuk

04:30 23 Aug 21

Sarah was so lovely, every time I and question or concern she had no problem explaining in more detail. Overall it was a great experience.

Caiti Farquharson

20:00 21 Aug 21

This was my first time contacting Access Insurance for quotes on auto/tenant's insurance after being referred by a friend. Sarai was really great to work with. She found me a great price that will save me hundreds of dollars compared to my last insurance premiums, and I was able to communicate with her almost entirely over email which was helpful with my work schedule. Happy with the service!

TevonTeagan Haney

19:00 20 Aug 21

I have been with Access Insurance for one year now and was provided with a new broker, Adut Mabior. She was so friendly over the phone and very quick to send emails regarding my account so over the phone I could fully understand what we were discussing.Adut was fun to convers with and naturally giving helpful advice on how to improve my account to align more with my personal needs.Anytime someone asks me about insurance I right away recommend Access Insurance!!!Overall with the savings on my policies and overall friendly staff I'm so glad I switched!!! :)Keep up the good work Adut!!!!!!! 🙂

Craig T

02:10 20 Aug 21

I am a 3rd year customer, and had a problem to solve. JW made a call and took care of everything.

Murray Klein

23:42 19 Aug 21

Shanika was excellent, great customer service plus she saved me many $ on my renewal.

Wes B

20:23 19 Aug 21

We've been with Access for well over a decade. Danny S has been one of the best agents we've had along the way. Super prompt and took care of us in getting us the best deal on our home and auto insurance. Dude totally knows what he's doing. I have full confidence that I'm getting what I need! Highly recommend.

Nji Desere

18:28 18 Aug 21

Thanks alot Sarah Casebeer for the great services you provided to me . I really do appreciate that .

Carlee Schaefer

15:58 18 Aug 21

I have been working with Danny S. at Access for years, and he always ensures all of my requests are met in a timely fashion. Having moved multiple times and required insurance amendments (sometimes in very short notice), Danny always has our back and is extremely responsive. I cannot recommend his services enough as a personal account manager.

Kelsey Hudson

23:25 14 Aug 21

Clear and courteous support whenever I've needed it

Melanie Slauenwhite

21:04 13 Aug 21

Tammi was very helpful in helping me get set up with my new car insurance! She went out of her way to get everything sorted out and she was even on holidays! Recommend!

Kaitlyn McCreath

16:56 13 Aug 21

Tammi made my experience so easy! This was the first time buying a vehicle and putting insurance on it by myself. She was so professional and took the time to make sure this process was stress free for me. Would recommend her in a heartbeat!

anita ahorro

15:55 13 Aug 21

Sarah is very helpful from day 1 and she reply on a timely manner.Again, thank you & keep it up.

Mo Ch

05:10 13 Aug 21

Susan Zinger is knowledgeable, kind and accessible when we need answers or a change to our policy. We appreciate that very much. Take care

Neil Findlay

01:58 13 Aug 21

Davion took my call and handled the changes needed to allow me to easily trade in my old Motorhome, get my new one, and head out camping all in the same week! Great service from a pleasant and professional member of the team!

Keith W

20:16 12 Aug 21

David really did a great job helping our family with insurance needs for our cabin. We are very long time customers at Access and David took over our account a few years back and continues to impress us with his attention to detail, knowledge and just a very nice guy.

Roger Thompson

00:16 11 Aug 21

Justine made changing my old vehicle coverage to my new one, a quick and easy process. They will find you the best deal with no headaches. If you are not not using Access for insurance needs, you Wasting your time and money!

Mike Sales

23:37 10 Aug 21

Just renewed my policy and Clara Blake was a total pleasure to talk to . This wasn’t the first time I had the opportunity to have a conversation with her . Mutilple times she has impressed me with her response time, accuracy , and overall patience. She is a valued resource of information for my insurance needs. Just like to express my gratitude and say great work . Enjoy the rest of the summer.

Bill Paliwoda

21:57 10 Aug 21

Very good service.

Cam rhon

21:26 10 Aug 21

they arnt cheaper for new drivers same price as evereyone else so they say

Salma Banu

20:06 10 Aug 21

I had the opportunity to talk to Tammi Shiers. She was very quick, had the information for me right away and a policy written up shortly after. She also has a sense of humor along with being professional. Yes, I would definitely recommend her to others seeking insurance. Thank you Tammy!

Emily Behm

17:06 10 Aug 21

Tammi S. was extremely helpful and quick in finding me the lowest car insurance rates. I would highly recommend talking with her!

Kirbylee Sinasac

16:43 10 Aug 21

Tami was beyond helpful and so efficient! I will 100% be recommending this company to others ! Nothing but positive comments for tami and her team ☺️

Lynda Friend

23:21 09 Aug 21

Thank you Clare for helping me with my tenant comprehensive in such a timely manner and for helping me with insurance that fulfills my needs.

T.L. “lil T” M

20:20 06 Aug 21

Been with Access since I first bought my house couple years ago. Dealing with Access is just so easy. Staff are always ready to help with quick service.

Karen Jeu

17:04 06 Aug 21

Great service, thanks Tammi.

wolfe

17:04 06 Aug 21

Tammi S. guided and helped us throughout the process of switching to a better agency which is Access Insurance. She was very nice and made us very comfortable on why we are choosing Access Insurance. She also quoted us the best price amongst other agencies that we inquired to. No doubt a 5 stars experience!

Zamir Mirzayee

02:31 05 Aug 21

Awesome service. Got me exactly what I need quickly and effortlessly

Kenneth Pearce

21:38 04 Aug 21

Sarah at Access insurance provided timely and cost effective insurance solution for my vehicles. Great service !

Payton Gaming

02:25 04 Aug 21

Sik Kwan M

21:03 03 Aug 21

Thank you for helping to lower my auto insurance premium.

Nkole Bwalya

21:51 30 Jul 21

Went in to pay my insurance today and the person at the front was awesome, pleasant, friendly and courteous... And I was done quickly during my lunch. Thank youIn addition to this visit, I had Tammie help me with getting tenant insurance and she was awesome. She checked on me just make sure that I did not miss the deadline to have completed...Thank you Tammie

Nezaida Mcleod

20:16 30 Jul 21

I am happy that I spoke to Davion Martin for renewal of my vehicle. He made my day! My problem solved in a minute. Thank you Davion!

Ryan Berfelo

21:42 29 Jul 21

Great service, fast and friendly Tammi really helped us out!!!

Lenora Hobbs

21:11 29 Jul 21

Just wanted to send a quick thank you to Susan Zinger for her amazing service as my insurance agent. She was always kind and professional in her approach. The last couple of months have been a whirlwind for me with selling my house and taking care of my dad who was diagnosed with early onset dementia. Through it all, the million questions and countless emails from me, Susan always made sure I had the coverage I wanted and needed. She always ensured I understood my policy and provided prompt and professional service even in the craziest part of my life. Having found appropriate care for my dad, I can now move into my new home with little worry. Thank you so much Susan.

Shawn Li

14:10 29 Jul 21

Tammi is very helpful, she actually explained to me each component of my auto insurance, instead of just give me a quote. I learned since I own the vehicle, collision insurance is not mandatory, only liability insurance is mandatory. She was quick to get approval from insurance company, and always pick up the phone right away.

Nelson Trewin

00:30 29 Jul 21

La atencion fue muy amable

Avkar patel

17:06 27 Jul 21

My experience with Sarah Casebeer is amazing. She is very professional, polite and helpful. Not only that she gave me the best rate for my auto insurance.

LividSkydiver

19:13 24 Jul 21

Got me insured the first call thank you guys!!!

Paul Pritchard

15:57 24 Jul 21

Hi Clare, thank you for the help in switching our insurance, I appreciated the attention to detail, awesome work

Rosemary Santos

06:52 24 Jul 21

Tammi S. helped us find the perfect insurance for our auto. Not only did she do an amazing job in helping us, she also made us feel very comfortable. We had an amazing experience with her, and I was very impressed with her work ethic. We appreciate her patience and politeness. 5 STARS ALL THE WAY.

Evan Ferguson

04:06 24 Jul 21

Tammi Shiers did an amazing job getting me insurance for my first car, it was done the same day I called, amazing work. Definitely going to refer her to others.

Melanie Marchand

01:19 24 Jul 21

We had the pleasure of dealing with Tammi for our personal insurance. We were dealing with a time sensitive issue and she was extremely efficient and so personable to deal with! She put our minds at ease and it’s so refreshing to deal with someone who knows what they are doing!! I would recommend to anyone!!

Bryton Mills

22:27 23 Jul 21

Clare Blake was able to get me a quote and up and running with a quote and insurance for my motorcycle. Thanks for the quick and responsive service!

Sallay Kamara

15:29 23 Jul 21

I'm glad I got the chance to research this company, the reviews were top notch so had to give them a try. Sarai was extremely professional, patient and helpful in getting me a tenant insurance.

Paul Johnson

17:04 22 Jul 21

5 stars from me. Had a wonderful time over the phone setting up a policy. Drove in to pick up my pink card and found very nice friendly staff , pleasant atmosphere and fast service

Jazab Preet Kaur Warring

01:52 22 Jul 21

Tammi assisted me with my car insurance and tenants insurance. She promptly responded to my many queries. She was patient throughout the process. She definitely got me a good price.She finalized my insurance even after work hours. I really appreciate that. Please contact Tammi for your future needs. ☺️☺️

Ruslana Hrushevska

18:58 20 Jul 21

Great customer service, fast response. Tammi was very helpful. She found the best deal for my car insurance. Highly recommend.

Sumit Kumar

15:52 20 Jul 21

I accidentally phoned them but when I talked to Sarah Casebeer, I found her advice so helpful. She offered me an excellent deal. The way she explained it was so much appreciated.

Christine Flato

21:56 19 Jul 21

Just new from out of province and had Tammi Shiers as my broker for new car insurance. Very pleased with her service. She is polite and respectful and takes the time for any questions. Great experience!!

iliana gaona

01:39 19 Jul 21

My experience with Sarai was amazing, very  personable,responsive and professional, one advantage with working with her is that she speaks Spanish she takes the time to explain every detail in English and my questions in Spanish, it is very helpful to have a person that speaks both languages because In my case sometimes it is hard to understand evrey detail in your own language, now imagine that English is not you mother tongue, thank you Sarai for your time and patience

William Graham-Hauck

19:29 16 Jul 21

Tracy Scharfl

05:34 16 Jul 21

I am a new customer with access insurance. My previous broker put me in a pickle and created a very difficult situation for me and changed my policy to a different insurance company without my consent and wanted to charge my an exorbitant rate. Sarai was very instrumental and knowledgeable in getting me back to my original insurance company at the rate that I expected. She was also very knowledgeable about any queries that I had and answered them right away. I would highly recommend this broker to anyone who is looking to be treated fairly in this tough insurance world.

Syed Farjad Mustafa

01:53 16 Jul 21

Sarah Casebeer is the best insurance agent I had dealt with hands down, she provided me with her honest opinion and help me choose the best solution possible to fulfill my needs. Not only that she gave me the best rates as well. I wish I could give her a rating of 10!! This was so far the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough to minimise the end to end time to process!!

Adrienne Chee

23:39 15 Jul 21

We worked with Tammy and had a great experience; Tammy was diligent and caring in ensuring that the process was transparent to us as customers. No time was wasted no details were missed either! Overall, would recommend working with her.

Emily E

22:01 15 Jul 21

I was referred to Access Insurance by family who has been with them for years, and have been very happy with the level of service. Tammi was fantastic at getting me setup quickly and efficiently with the coverage I needed. Definitely recommend!

Derry Rudniski

20:20 15 Jul 21

I was referred to Tammi Shiers for a quote on auto and home insurance and she absolutely smoked my old company with better rates. She was unbelievable organized, incredibly experienced, and just a pleasure to deal with. I would recommend Tammi to all my friends witch I have to deal with her for insurance coverage. Thanks you so much for the great help.

Kyle Terrok

16:40 15 Jul 21

Ive been with access for over 15 years and haven't had many issues till they stuck me with insurance agent Justine. Three times now she did not respond to simple questions about insurance and didn't even know about the policy updates when I first got stuck with her that were very important updates. I would not recommend this company.

Robert Johnson

23:16 14 Jul 21

I was very happy with the service I got from Sarah.she maid the nightmare of dealing with insurance quite pleasant!.Susan Arcand.

Shelly Nilson

22:56 14 Jul 21

I was lucky enough to get a call back from Tammi S. for Auto and Tenant insurance. My situation is kind of exceptional and Tammi knows her stuff! Very friendly, personable, responsive and professional. Completely painless process (shocking, I know). If I ran a brokerage, I'd hire Tammi in a flash! I will refer anyone I know who's shopping around for insurance. Thank you, Tammi!

Janene Hickman

21:08 14 Jul 21

Shanika went above and beyond to support us in getting our new home insurance. She provided a detailed summary of our policy and ensured that we understood everything. Our experience was great! Thanks!

Shantelle Thome

20:17 14 Jul 21

Tammi was awesome to deal with. I was able to get my new to me suv insured and registered within the day.

Mary S

18:36 14 Jul 21

Excellent customer service:) I got tenants insurance here. Sarai was so friendly and helpful!

Young Freeman

23:21 13 Jul 21

Very awesome people and very understanding and helpful thank you so much sarah

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