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Google Rating

4.9

Based on 2864 reviews

Access Insurance Group Ltd

4.9

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Bud Langstrom

19:46 01 Mar 21

Sarah C made transferring my insurance to Access Insurance easy and painless. Answered all my questions and brought up some I had not thought of. Access came highly recommended and Sarah did not disappoint!

David Moore

18:44 01 Mar 21

Justine is a breath of fresh air. She is efficient and knows her stuff. She is patient, understanding ,and a credit to you your company.

Cole P

18:05 01 Mar 21

Justine has been working for us for sometime now and has always been able to help no matter how difficult we have made it for her. Keep up the great work!

Art Gooler

17:07 01 Mar 21

Suzanne Evans

23:27 28 Feb 21

I had the best help! Sarah was amazing and helped me figure it all out! Thanks again

Anabel Enriquez

03:37 28 Feb 21

An excellent experience through all the process. Everything so clear and easy with Tammi's help. Definitely recommend anyone to join Access Insurance! Thanks Tammi!!

John Girardin

21:16 26 Feb 21

I’ve worked with Marilyn at Access for many years and she is always a pleasure to deal with. I recently had to make a vehicle claim and Marilyn was very thorough in terms of what I should expect, and also followed up during the process to make sure everything was going ok with the insurance provider. She quickly addresses any concerns I have on a day to day basis as well.

westfort soldier

01:41 26 Feb 21

keep up the good work Tammi

Joseph Potts

21:08 25 Feb 21

Cheryl has been a great agent and helped us with the one loss we have a few years ago. She is always helpful and has made many good suggestions. Recently she and David collaborated in further refining our our needs and improving our benefits--with almost no increase in cost.

Jad Bondoc

19:37 25 Feb 21

Amazing customer service! I have been working with Jadine and she is just the best. Responds very quickly whenever I have some questions or if I need to make any changes on my policy. I was previously working with Justin and they are all a really good team! I highly recommend them!

Thejy Banaag

16:21 25 Feb 21

Amazing services!Bradley was very helpful.To add on to my review for 2021 I would like to say that Susan is always so kind and understanding. She really takes the time to get to know her clients and listen to their issues, whether it's about your insurance or just ranting about random stuff. Susan always does her best to make things easier.

Aileen Navarrete

15:51 25 Feb 21

Tammi! Thank you for the quick response and helping me and my husband get the right home insurance policy! I would highly recommend Tammi Shiers from Access Insurance her customer sevice is amzaing and extremely professional. She’s the best!

Miranda Allan

00:38 25 Feb 21

I just wanted to say how helpful and professional Davion was with my Insurance needs!! I really appreciate all the information he was able to provide! I would definitely recommend Davion and Access Insurance for all of your Insurance needs! I have been with Access Insurance for many years now and will remain with them for many years to come!! It's really great to receive such great customer service!! Thank you!!

Oriana Cadieux

00:17 25 Feb 21

Great experience with Tammi, she was very lovely to deal with and got me insurance very quickly.

Carolyn Munstermann

17:27 24 Feb 21

Access Insurance makes insuring easy and affordable. They reward customer loyalty and are always there when I need them. Lynn Jenkins, my broker, is super personable and, although I've never met her, she makes me feel like I'm part of the Access Insurance family.2021 Update: Lynn continues to be the best at what she does! She is commited to her work and loyal to her customers 100% of the time. Thanks again Lynn! 🤗

Christina Carlson

21:36 23 Feb 21

I am really pleased to have found a great Insurance Company. Susan is so kind and really helpful and always there to help with my needs. I appreciate quality customer service it's nice to know there is good people out there.Thanks Access Insurance!Christina Carlson

Damon Getty

03:28 23 Feb 21

Awesome customer service. Tammi was responsive and knowledgeable. She saved me money and made sure I understood what I was buying. I will be recommending Access to my friends 👍🏻

Al Ge

02:25 23 Feb 21

Excellent customer service, excellent insurance

Tapuwa Mudyambanje

23:57 22 Feb 21

Sarah was fantastic in securing me a new insurance policy with the same company I had but with better terms. Am very grateful and happy with her great service

James Sperry

23:52 22 Feb 21

I've been with access for 10+ years however had 4 years gap and looking again for insurance this was the first place I called. Within a few hours Sarah Beercase had me insured and was very knowledgable about the services they offer. No need to call around!!

Leah Seabrook

19:15 21 Feb 21

Sarah was most helpful in answering our questions and providing us with home and auto quotes. She was able to find us better rates and the process to switch us over was easy and painless. Thanks!

katie ference

23:21 20 Feb 21

I talked with Susan and was very pleased with her service. She was very helpful and quick in helping with my insurance!

delbert dueck

05:49 19 Feb 21

Really helpful, Cheryl Witwer helped me save some money on my insurance. Fast service much appreciated as well as giving me her time and expertise.

April Hansen

02:16 19 Feb 21

Tammi really made this painless. Five stars - she deserves every one of them!

Ken Best

22:01 18 Feb 21

Susan helped find me cheaper rates and worked diligently to get me the best deal possible, quickly! I appreciate their commitment and service!

Martin Abraham Rascon Delgadillo

17:34 18 Feb 21

Fantastic customer service!! Very happy with with all the procedure! Thank you Tammi!!Will definitely recommend Tammi's service!

Jennifer Candia

02:57 18 Feb 21

Big shout out to Marilyn Crane. Very responsive and professional with all the help I need with my auto and house insurance. Thank you so much Marilyn Crane keep up the good work.

Justin Stoesz

21:55 16 Feb 21

Great experience working with Access Insurance. Quality service and easy to work with.

FutanariLove277

17:50 16 Feb 21

I am quite happy with access insurance and especially lynn . Always there to help me and answer any questions an provide options .

Danny Zuidema

20:20 12 Feb 21

Staff are amazing and do everything to help u

Lee Horne

19:15 12 Feb 21

I've been with Access for 25-30 years now - great people! I've had 2-3 claims over the years, they were fantastic in helping me through it. Look forward to many more years of partnership. Davion has been very helpful, also - thank you for your help!

Janrey Aquino

17:56 12 Feb 21

Gayle Layton

05:03 12 Feb 21

I had prompt, professional amazing service. I left messages with other brokers and they didn’t even bother to call me back. Tammi was attentive and answered my many questions. I highly recommend.

Milan Loku

01:46 12 Feb 21

I had a great experience with Access insurance. Their rates are reasonable and great customer service. If you are looking for insurance brokers that can get your Home or Auto insurance done. This is the place to contact. I highly recommend Sarah if you are looking for someone to deal with. She is very friendly and fast service. Worth reaching out to her if you want to get things done faster. Highly recommend.

jeffrey gumbs

00:08 12 Feb 21

Sarah Casebeer is a superstar. She does her best to help you with your problem. I feel she should get ten stars. I will recommend her to anyone anytime.

Cindy Camp

19:59 11 Feb 21

Marilyn has been handling my insurance needs for many, many years. Every year we review my policy and she is always able to find a better price for me. This past year was a very different year as we purchased a seasonal property and added several things to my policy. She follows up with phone calls - last year saving me money on my care insurance as I am working from home due to Covid.

Jackie Parnell

18:24 11 Feb 21

Spoke with David Thiel to get a home and auto insurance quote. Not only did we speak on the phone but he followed up with detailed quotes via email. He answered all my questions and was very easy to speak with on the phone and very responsive to emails that followed. Thank you David for all of your help.

ericka bold

17:38 11 Feb 21

I've happily been with Access Ins. since 2018 and received the very best customer care from Susan. Always available, with prompt and detailed attention to my needs.

Jodi Cote

16:20 11 Feb 21

Tammi was wonderful to work with. Easy, professional, and responsive. Highly recommend!

Garry Ingbrigtson

15:57 10 Feb 21

char ley

22:23 09 Feb 21

tammi shiers is so helpful. she help me to get an affordable and reliable insurance for my car for the first time.. she is so professional and knows how to talk and explain everything about the qoute and policy. thanks much for the help..highly recommended👍 Good job

Chris Flaman

18:31 09 Feb 21

Great Experience!Sarah Casebeer was very Professional,knowledgable and got me up and running in no time!!! I will definitely recommend to my friends and family! Thank you Sarah!!!!

CUBBS89

00:59 09 Feb 21

Fairly prompt service with detailed information.

Wesley Krause

21:52 08 Feb 21

Tammi Shiers has been excellent to work with! She was very responsive, professional and personal as we went through switching my insurance policies. Highly recommend!

Becky G

20:51 07 Feb 21

Incredible customer service. Will definitely recommend to my friends. Thanks Tammi.

Lynn Frank

23:44 04 Feb 21

Sarah made switching our insurance over as simple and easy as possible. I had a couple of questions she wasn't sure about and she didn't hesitate to find out asap and get right back to me. We were moving our insurance after a nightmare experience with our previous insurer that we had been with for over a decade. It had left me wanting to get a bicycle and never drive again but Sarah renewed my faith in employees of insurance companies.

Kimberly Sputek

19:53 04 Feb 21

Big shout out to Sarah for helping me get a great deal on my auto insurance. I needed a problem solved fast & I feel so lucky she was the one that took my call. She was thorough, kind and professional & even stayed past her quitting time to finish my application. I’ll pay it forward by suggesting to friends and family that they try out her old fashioned hard work, care & attention to detail!

ulisses cuevas

19:14 04 Feb 21

Excellent attention and service. Thanks Tammi.

Amanda Megley

00:15 04 Feb 21

Lynn Jenkins is absolutely amazing and a pleasure to work with. She makes everything so easy!

Amandeep Minhas

23:13 03 Feb 21

I’ve been with access and Lynn in particular for 10+ years and has always been great. Professional, friendly and always helpful no matter what. Would recommend to anyone!

vernon gladue

22:09 03 Feb 21

Great customer appreciation

Ivy Epili

20:03 03 Feb 21

Cherly Witwer is the most helpful insurance agent we have ever dealt with. She is honest and up front with everything.She has helped us save a lot of money on our insurance policy. Definitely a person who cares for the customer.

One LoveFamily

00:12 03 Feb 21

She was beyond amazing

Preet Winner

17:15 02 Feb 21

Love the service and pricing. Big thanks to SarahC.☺️

Troy Cote

01:26 02 Feb 21

Thanks Tammi. Super helpful and great to talk to!

Loretta Trelenberg

01:11 02 Feb 21

I’m using my daughters google account for this review. Susan was extremely helpful for my request for insurance for a mobile home, so much so that I would like her to get ahold of me in September to get a quote on my car and home insurance. Extremely impressed with my experience. This is from Brian Bittner.

Colby Johnson

21:09 29 Jan 21

My first experience with insurance and I am glad I went with Access. Sarah was extremely helpful, professional, and knowledgeable. My questions were answered and my needs were met with efficiency. Glad I went with Access.

Dav Jkns

11:30 29 Jan 21

I just had an accident with my First Brand New Car!I was devastated.Marilyn took care of me immediately.I've always appreciated Access but even more so now.Thank you again, Marilyn, for going Above & Beyond!First Review:I have dealt with Lynn Jenkins for years.She's always responded very quickly with the info I needed.I feel well looked after with Lynn.I highly recommend her.

Anil Pandey

05:43 29 Jan 21

Thanks a lot Sarah for your kindness and hard work.

Moh Zee

23:00 28 Jan 21

Justine was amazing for taking her time to explain the policy change and to help me out. I personally don't like to deal with insurance because it gets confusing at times but Justine was a professional and made things a lot easier to understand. I recommend Access Insurance and their team are great to talk to. Also, it makes me feel a lot better knowing that they can help me out with any questions in the future.

Peter Scholz

21:10 28 Jan 21

Jadine went out of her way to help me in my unusual insurance situation, even referring me to others as she felt necessary. Always polite and pleasant.

Teresa Foster

00:32 27 Jan 21

Sarah has been so pleasant and helpful to me getting my car insurance! Did I mention fast! I was in the middle of looking for a quote with another company, 2 weeks later I was still waiting, so I moved on. Ended up with Sarah on the phone and the next day I was all set up!

Janie Goguen

22:06 25 Jan 21

Davion is fantastic and fast! he was very efficient and professional in helping me get insurance for a customer who bought from our dealership! would definitely recommend Access Insurance Group!

Rick Morgenstern

18:46 25 Jan 21

Tammi Shiers provided excellent friendly service for all my needs! I would recommend contacting her at Access Ins. at all times, to receive personal hands on solutions.Thank you Tammi!!!

Ken Amirault

01:53 25 Jan 21

Sarah was a complete professional, courteous and knowledgeable. Got a great deal on the home & auto policies, all done over the phone.

Alphie Hurtubise

15:45 22 Jan 21

Excellent service to adjust my policy to reality!!

Jessica Burrell

23:37 21 Jan 21

Lynn was warm and so helpful.

Max Peterson

22:27 21 Jan 21

Tammi had me set up with tenant's insurance in less than an hour. Fantastic service. Thank you!

Michael Ouellette

19:24 21 Jan 21

Bob Chapman

19:19 21 Jan 21

We have used Access Insurance for Home, Auto and Business since I met the Great and Humorous James Sklarchuk at an Oiler's Hockey Game some 20 years ago. It's been a great dealing with Marilyn at their Southside office..!!

Andrea Rushfeldt

02:58 21 Jan 21

We've been working with David since we moved to Spruce Grove last year and he has been excellent. Very responsive to our questions and always making sure that we are getting the best deal and customer service.

Kims Munkibu

21:57 20 Jan 21

The lady who hepted me today was very Nice and heplful to me .

Michelle Dubrule

21:39 20 Jan 21

We’ve been with Access for almost 23 years and have had Cheryl as our Account Manager for years and years as well. She calls us regularly to let us know when there’s changes and has seen us thru numerous claims. Does her absolute best to get us the best rates. Cheryl is the main reason we’ve stayed with Access. She approachable and so easy to talk to. Gives the best advise and always has our best interest at heart. She’s definitely a gem!!

ANN Amirault

19:19 19 Jan 21

Actually it should be higher stars!Sarah C. was absolutely FABULOUS!! She is professional & VERY knowledgeable. Sarah talks to you like you were her best friend.Although the "referral & thank you gifts" are great, the service we got from Sarah was gift enough. Thanks again!With Sarah working so hard for us, we rec'd many discounts on both policies. On top of the GREAT service, we saved OVER $1,000.All of this was done in the comfort of our own home by phone!We just cancelled with Johnson's Isurance who not only was dishonest about our policy we paid OVER $5,000 TOO MUCH over a few yearsTHANKS AGAIN FOR EVERYTHING SARAH!!!😁😷

Rachie LaGrange

18:18 19 Jan 21

I have Susan as my insurance broker. She is caring and understanding of my needs. I definitely recommend this company for reliable car insurance.

Justin Houghton

17:25 19 Jan 21

Access insurance is a pleasure to deal with. My agent was Clare Blake, she’s very friendly, very professional and extremely helpful. I asked for a bunch of quotes in different vehicles, she got quotes to me fast and was very responsive if I needed help. She gave me tips on what I should do to save money and I really appreciate that. I highly recommend Access Insurance to everyone! Especially Clare, she’s great!

Cory Lyons

17:05 19 Jan 21

Colleen Homme has been an extremely huge help with all my insurance needs especially with insurance I require for working in the Oil and Gas Industry. Can not thank her enough for all her time and patience!

Stephanie Lawrence

23:36 18 Jan 21

Great experience. Tammi was extremely helpful.

Mike Mitchinson

12:17 18 Jan 21

On Oct 14,2020 They told me there's a form I need to sign to cancel my insurance but yet they refuse to mail it my mailbox is still empty waiting for them to mail me the form so I can fill them out and mail them back. It now Jan 18,2021 am still waitingI've been with him for a lot of years they made a lot of mistakes and the last one that made me mad was when I asked for my uninsured my car and insurance my truck and they insured both and then sent me over $2,000 bill always late at getting information to me.so I requested my insurance be canceled and they didn't do it so the insurance company said no payment instead of being canceled correctly this broker is full of incompetence.today they said they would contact me and fail to do so they say they have a form for me to sign but yet they don't put it in the mail so I can get receive it & it and mail it back to them that's on them if they need to sign something or phone me and arrange some time for me to come down to sign this document which they won't do

betty mertens

18:32 16 Jan 21

I have just started with access and am extremelySatisfied with the work and dealings with David Thiel. Very polite and knowledgeable

Michelle Chornell

05:14 15 Jan 21

Incredible customer service from Susan Zinger at Access. I get my annual calls to go through my policy and she takes her time to go through every detail an ask every question. I feel safer on the roads knowing that if something goes wrong I have Access Insurance there for me. I've been with them for over a decade. Highly recommend.

Michele Macarthur

19:58 13 Jan 21

Tammi Shiers was really helpful in everything I needed. Very professional and friendly. Thanks for looking after me😊 Glad I switched insurance brokers?

sarbjeet dodd

21:45 12 Jan 21

Great customer service. Professional staff and good value of service. Especially want to highlight my broker Cheryl witwer. she is very polite,friendly and provides execellent customer service. She is very helpful and quickly responds to our email and phone calls I would recommend access insurance to all my family and friends Especially Cheryl!!!

frank kutcher

06:08 12 Jan 21

Amazing service! Thanks so much!!

Kimberley Padget

22:07 08 Jan 21

I have been dealing with David Thiel for several years now and have always been very happy with the service he has provided. He is always very knowledgeable and prompt in returning my inquiries. I would definitely recommend Access Insurance and David to friends and family.

Dimitri A

18:53 08 Jan 21

As a new customer of Access Insurance, Tammi was dedicated and very helpful in finding the right plan to fit my needs. Her service was exceptional, a fine representative of access insurance

Diini Jalaal

21:46 07 Jan 21

Thanks to sarah casebeer. You are so helpful and professional. I would recommend my friends to shop with Access insurance group ltd. The only agent that was helping me her off days.

Elias Sveinsson

01:35 07 Jan 21

Good customer service.

Hooman Vafakhah

20:56 06 Jan 21

Bradley worked with me while I was looking into insurance for my work vehicle and his service was phenomenal! He was very friendly, professional, he responded quickly, and I could tell he was being completely honest with me. I would highly recommend working with Bradley if you need a quote!

Raeanne Perry

23:03 05 Jan 21

I worked with Sarah to find the right policies for our situation and it was a seamless experience. She was able to answer all my questions and got back to me quickly. I also worked with Marilyn to adjust my policy to adjust to my changing needs. Everything was done quickly and without much work on my end, which I appreciate.

Tawnya Willing

22:50 05 Jan 21

Clare is "bar none" the best insurance rep I have ever dealt with!!

Aden Yusuf

05:36 03 Jan 21

Had great help from Marilyn Crane.She made the process very easy.I couldn't ask for better advice.Thank you

Marie-Josee Duguay

18:26 02 Jan 21

Customer service was a like a breath of fresh air! My initial contact for a quote inquiry was with Marilyn whom within a few hours had Sarah contact us to get started. Sarah provided a thorough and very efficient customer service. Her knowledge in insurance policies was remarkable to say the least. She answered all our questions and was prompt to respond to calls and/or emails. Her communication skills were excellent and how insurance policies details were presented was very straight forward to read through and understand! Thank you Sarah for your hard work in getting us on the right track to meet our insurance needs! Thank you also Marilyn for the prompt initial response!

Rise Shine

19:35 31 Dec 20

Excellent service with Tammi Shiers! Thank you for assisting me ensuring my vehicle. You were great! - Susan Conchas

Kim Neufeld

18:32 31 Dec 20

Tammi is great to work with! Not only is she knowledgeable but quick at getting back to you, does follow ups and great prices. Thanks Tammi.

David Jeu

16:52 31 Dec 20

Fantastic service from Tammi at Access Insurance. Just moved back after 10 years in California and Tammi helped navigate insurance re-entry obstacles in a very personal, responsive and professional manner. Best rates too, so very pleased overall.

sanaa shoeb

22:55 30 Dec 20

Awesome service and best quote by Ms Susan Zinger.. highly recommended

Derek Bozarth

22:28 29 Dec 20

Very pleased with the professional and prompt service from Access. Bradley was extremely knowledgeable and helpful.

Jay

22:59 28 Dec 20

Just got my first insurance with the help of Tammi and Sarah. They had me on the road in less than a day and answered all my questions. I highly recommend Access Insurance.

Chang Lisa

20:27 28 Dec 20

I just got an auto insurance through Tammi. Service was excellent.

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