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Based on 3755 reviews
Access Insurance Group Ltd
I recently had the pleasure of working again with Davion as my annual home and auto insurance agent I have been with Access Insurance Group for 33 years having experienced many agents.//Davion patiently explained various policy features, highlighting the benefits and potential risks, allowing me to make well-informed decisions. One aspect that truly impressed me was his ability to tailor insurance solutions to meet my specific needs. This personalized approach ensured I received coverage that was comprehensive, yet affordable, without any unnecessary add-ons, all due to his excellent communication skills.//His dedication to finding the most suitable policies for me made me feel valued and appreciated as a customer. If you are seeking an insurance agent who will go above and beyond to ensure your peace of mind, I highly recommend Davion.
Wow!!!! Sarah Carebeer!!!!First off your patients with me was outstanding!!! I can’t believe how efficient, kind, patient, and personalized you were about my insurance needs caring. Very prompt with having my needs met!!!When the wind is on my face while out for a ride on my motorcycle, that big smile will be because of you!!!OMGGG!!! THANK YOU!!
Always receive great service. Documents are signed and sent while still on the phone. When discussing insurance I was given options to choose from. Always happy with the service.
Was a pleasure to work with Tracy. Emailed her the morning I bought a motorcycle, she called me shortly after and introduced herself saying she was new and will be taking care of me from now on, I expressed that I would like to half insurance so I can register it that day due to it being my only day off and a Friday and wanted to ride my new Harley for the weekend. Overall great experience!!
This is the best experience I have had with an insurance company. Samantha was great to deal with and she was able to take care of all my issues in a minimal amount of time. I recommend this company to all my friends because of the exceptional customer service!!
Tracey Gilbert helped me with my classic truck and motorcycle policy. She worked very hard to get me insurance for both. Even with tickets and not so great driving record. she managed to help me out until satisfied! Amazing customer service and very kind. I would highly recommend. I have a few friends who also use Tracey.
I have been with Access Insurance for many years now, and have been happy dealing with them. My agent Clare is knowledgeable, friendly and helpful with all my insurance needs. I would definitely recommend Access insurance.
Shannon was so helpful and efficient. Much appreciated as I was at the dealership.
We bought our Home and Auto insurance from Access insurance Group and Sarah was amazing. Not only was she super quick in replying to our queries and providing us with details but also provided us the best quotes.
I can't say enough about how awesome Justine was! Called her up with last minute insurance needed like, next day before lease signing less than 24 hours away. Was on the ball and put the work in to make sure I was able to meet the deadline at the best rate she could find. Been dealing with her for the past year with auto and home insurance as well, was the only one we found who could come through for us with the circumstances in our life. Highly recommended.
Overall Great service! Justine Williams our account manager is alway very helpful and offers quick solutions. It so easy to do business with her.
Happy to write again how I’m happy with my personal account manager Susan Zinger. She is always responsive, helpful and just wonderful. I am happy to remain with access insurance team.
I have been with access for 5 or 6 years now and they are always super helpful whenever I contact them. Davion has been our agent for a few years now and he’s always very courteous and professional. He also is very quick to respond and willing to answer any questions that I have. highly recommend.
I am very pleased with the current service I have just received from Shannon Hennig - Access Insurance Broker, in Edmonton, She was very prompt, helpful and knowledgeable during set up and completion of my auto policy. I feel confident I am getting very professional service and Highly recommend shannon for insurance services to others.
Reliable for unique insurance needs. Sarai helped me out two years ago and Davion this year with getting insurance for an RV as a primary residence. Not many companies offer this, but access found the right fit
Shannon responded to my phone call within a few hours. She was so kind and understanding and immediately handled my request and even sent me a follow up email confirming the same. Thank you Shannon
David Thiel was very helpful with our insurance renewal.He searched the market for the best combination of coverage and costExcellent service!
As a mid sized commercial contractor we have had great success with Access and have found them fast and responsive to our changing projects and needs.
It was 3 minutes to closing and I needed help with a pink cardThey went over a beyondThank you
Sarah from access insurance was super at her job … got me the best rates I’ve seen in a long time , I should have switched insurance long long ago cause Sarah made it sooo easy , especially when I go through vehicles like socks , , they know there job and are the best at finding you the very best insurance rates , I’m an access insurance customer for life … thanks again Sarah from access insurance
Clare is such a pleasure to deal with. She is fast, efficient and gets the best rates possible for our home and auto insurance needs.
I've been dealing with Access insurance for awhile now. Typically, insurance can be a headache but Access helps alleviate such problems for me. My broker Susan Zinger has always been helpful and available when I need. Highly recommend using Access for your insurance needs.
Shannon did such a good job helping me with my home insurance. She is very accessible and good with communication. She always picked up the phone right away when I called and emailed me back right away when I emailed. Two thumbs up! 🙂👍👍
This has been a great insurance company for myself, and my family. Thanks for the service Shannon 🙏
I recently had the pleasure of dealing with Sarah Casebeer from Access Insurance, and I cannot speak highly enough of her exceptional service. From start to finish, Sarah demonstrated a level of expertise, professionalism, and genuine care that exceeded my expectations. Her attention to detail and thoroughness in assessing my insurance needs made me feel confident that I was making informed decisions about my coverage. They took the time to explain complex policy terms and options in a way that was easy to understand, and I never felt rushed or pressured to make a decision.Great personalized service.Thank youHallon
Susan at Intact Insurance was very quick to respond to my voicemail. She went over and above with my request and gave me everything I needed! Thanks Susan!
Lynn Jenkins helped me with my insurance and made the experience the most pleasant insurance experience I’ve ever had. She was super knowledgeable and extremely helpful. She worked quick and found the best rates possible. 10 stars !
I had an amazing experience I had my qoute in minutes and they had found me the cheapest rate I saved 80 dollars from my monthly payments.
Called their 800 number for a quote. Got asked 10 questions before I got transferred to my local office, person answered and put me on hold, then I got disconnected. Called the 800 number again, and again 10 questions before being transferred to local office, where they asked the same 10 questions again plus took my contact details. Then proceeded to tell me that they have no available agents for now and that someone will call me back. Three business days later, no one followed up.
I had to make some changes to my insurance phone call to D'avion within a few minutes every thing was done with my new price thanks D'avion for great service.
Cannot say anything wrong, everytime ive been help either to save money or get information i needed (and done fast) thanks
Sarah is so helpful, she gave us all the information we needed. Keep up the good work Sarah👍🏼
Great experience working with Justine Williams. Polite, professional and quick to reply.
Justine was amazing. I needed insurance on a new RV and she came through really fast and got us the best rate.
Revised:,she made a HUGE mistake, my first payment was due to come out on the 16th, It came out on the 3rd, thankfully I had money in the account at the time, had I not..my insurance would have been canceled due to non payment, and I would not have been eligible for monthly payments anymore. Very dissatisfied. She said she will fix it, but there is nothing to fix, she made a massive mistake that may have cost me my insurance. Still debating weather it was deliberate or notOriginal:Tammi shiers did an amazing job, within about 5 hours of calling I had my temporary pink slip. Did some extra run arounds efficiently and with respect. Loved dealing with her and this company, highly recommend
Tammi was very knowledgeable and extremely helpful and went the extra mile to find me the best deal!
Good Morning,I was in need of insurance for a new car after a VERY bad experience with my previous company. Tammy was thoughtful and clear witht he information and olways available to help me , which is what I really needed at the time.Thank You TammyJo
Sarah was extremely polite & helpful. I am out of the province for work and she was very patient & efficient with helping me get insurance. Highly recommended.
Sarah was professional and intelligent and knows her job. Thank you for the hard work
Justine is always super helpful, and in a quick and timely manner. She has always went out of her way to help me and offer assistance any time I've reached out, and is very personable.
I was sad when Cheryl retired because she had helped me for so many years, but now I have Shannon H. in my corner😃. I couldn’t be happier with her help and all the “extras” I put her through! I’ve been with Access for decades, they never disappoint.
I’ve dealt with Danny many times at Access , he is very friendly and professional…always a pleasure talking to him ..
Shanika LewisThank you very much for all your help and guidance you gave us today as we were trying to add Tenant insurance to our policy something we have never done before, and you were very kind and walked us through all the steps and different options we had helping us make the right choice that fit our needs.
Excellent customer service from Shanika...she is knowledgeable, courteous, and has my best interests in mind. Thank you so much Shanika.
I have been one of Justine's clients for over a year and she is extremely responsive, knowledgeable and diligent. She is fantastic to work with.
We decided to get away from our previous insurance company as we felt they weren’t trying to get us what was best for us. We came across (Sarah) at access insurance and they were extremely helpful and got us much better coverage and for a better price. We are very glad that we have made the switch.After years of using access insurance I went to add a new truck to my plan. My broker was not in at the time when I needed the pink card and I was forwarded to another agent. We got in touch with Clare and couldn’t be happier. She was quick to get me the pink card and make the changes. She also did the impossible and saved us a lot of money on our upcoming renewal.
RECOMENDING TAMMI! She is so kind! And outgoing. Goes above and beyond for her customers! Thank you Tammi
I recently requested new insurance for my Mom’s rental suite and within a few days, it was signed, sealed and delivered. Tammi Shiers was so prompt and easy to deal with, especially so in setting up Docusign, since I was making the application from another province. Ask for Tammi if you are looking for home insurance!
Have been working with Marilyn for the past few years now. Honestly such great customer service. She is always on top of anything you need done! Fast and reliable, always on the hunt to get you the best deal! Would definitely recommend her if you are thinking about a new insurance agent!
Christel Ann Abad Gan
Tammi is amazing. She has fulfilled my needs! I cannot thank her enough!
It was the first time for me to deal with Access Insurance and I'm happy that I chose them. Samantha was amazing, she helped me to get the best rate so far and she was so patient and super friendly.
This review is on behalf of my senior mother-in-law who doesn't have email and needed new insurance for her apartment."Lynn was very nice and helpful".We are very happy with the outcome and consideration shown to her.
Marilyn was super supportive for the few years of experience I’ve had with her. Such a fantastic organization to work with and I recommend them to anyone.
Been a long time Access customerLike to Thank my broker Samantha for keeping our policy in check and ensuring our policy always has our best interests in mindThanks Samantha
Kasen jaye Lewis
Sarah has been nothing but amazing even with me being annoying lol 100 percent reccomend this company for insurance and Sarah to work with you
Susan Zinger has been our Insurance Account Manager for many years. She has always been really approachable and a pleasure to work with.I feel that Susan has our best interests at heart and she works hard to find the options and the combinations that work best for us. She has always been open to exploring and discussing various options and always follows up to make sure our plan is working for us.Thank you for being there for us, Susan!
We have been extremely lucky to have had Marilyn Crane as our agent for so many years we've lost count. She always manages to get us the best pricing for our home and auto insurance package. It's always a pleasure to hear from her. Thanks Marilyn.
Great prices and excellent customer service. Clare was very knowledgable and was able to answer all my questions. Would definitely recommend them.
I had a terrible accident coming back from Cold Lake. My beautiful SUV was deemed a total loss. I was devastated. Thanks to my incredible Access Insurance agent, Marilyn Crane, who always answered my calls, comforted me and kept me informed, I got through one of the worst experiences of my life. Thank you, thank you, Marilyn and all the wonderful people at Access for going the extra mile. I am forever grateful for your strength and support.
As a new client to Access Shanika was absolutely amazing to deal with and went the extra mile getting my insurance rigged up for my new vehicle. Looking forward to a long and great relationship!
I had David Thiel help me set up home and auto insurance. He was incredibly professional and helped get me the best deal that I could find even after calling multiple brokers and insurance companies. I wouldn’t hesitate to send any of my friends and family to him in the future.
Tammi handled a complicated insurance application with professionalism and speed. Having the right broker in place makes all the difference. Thank you Tammi — a pleasure to meet you and would absolutely recommend your services.
My experience with Marylin has always been helpful. She is very helpful for what I need for my car and my apartment. She has been really helpful about my car this time since it died. I grateful for her help. I will be calling her again soon when I get another car.
Had a easy conversation and, She helped me alot getting my insurace and a Good price for it to since it is my very first time getting insurance... Thanks Tammy Shiers for helping me alot 🥰
I would not recommend these people. They quoted me $145/mo higher than my current insurance company. They also emailed me the insurance documents for another person!
Samantha is the best. She helped me so much and did so much searching around for me. She ended up lowering my rates quite a bit! She is a very honest person.
Shanika is amazing, helpful and just the absolute best to deal with! I highly recommend seeing Shanika!
I have been with Access for a few years and Marilyn is very helpful everytime I need to make changes on my coverage. Rates are great too!
Tammi helped us with home and auto insurance. She was able to get us a better deal on everything and did it all in a very timely manner....so much better than brokerlink. I would definitely recommend to everyone I know.
Justine is lovely to talk to as she puts herself in her clients shoes and truly tries to understand all situations. I appreciate her so much and I think we understand each other well.
Samantha Stigter went above and beyond in helping me address some complicated policy changes. I feel beyond grateful for all of her help and professionalism.
I had very satisfied service with Tammi , she is not only knowledgeable also very friendly to help me to get my best rates for my Auto insurance. Thank you Tammi.Wingchi
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