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Google Rating
4.9
Based on 3272 reviews
Access Insurance Group Ltd
4.9
Adam Kirby
19:05 25 Jan 22
I have been working together on my policy with Justine for years now. She has always been really helpful and speedy with the service she provides!
Edggar Aranibar
18:23 25 Jan 22
I would like to thanks Lynn Jenkins for her wonderful service about my insurance renewal for this year 2022.She was very helpful and listened to me about my concerns and my plan to continue to insured my vehicles.That's why I am with Access Insurance Group for about 25 years. No complains. They really help you with all your needs.Five Stars for Lynn. She is awesome!
Dana Russell
20:52 24 Jan 22
I called and talked to Sarah C. And see got me a new policy and was very helpful, thanks Sarah
Nick Thomas
15:56 24 Jan 22
Tammi was very helpful in getting our home and auto insurance set up, in a quick, efficient manner. Thanks Tammi!
rhea saragoza
01:04 22 Jan 22
I highly recommend Tammi. Very outgoing, fast to respond, customer service was amazing. Thank you for switching my insurance over so quickly before my current policy renewed.
Steven Piechotta
00:58 22 Jan 22
My experience with Tammi was very positive. Her customer service is fantastic. She responds back very quickly and switched over my home and auto with only having 24 hours to do so. I highly recommend Tammi for any insurance needs.
BLAXX 5.7
17:37 21 Jan 22
Tammi was a great deal of help especially on how much of a small window I had to find insurance and I definitely can’t thank her enough. She’s 1 in a Million
Murray
17:18 21 Jan 22
I want to give a big shout out to my girl Lynn Jenkins! Lynn has been with me since my first car, through all my shenanigans, breakups, makeups and new adventures. I am so comforted and reassured knowing that I can call in at any time and she will help me!Lynn has always been very smart and professional about her job! from being extremely knowledgeable, to being able to connect on a personal level. Through thick and thin she is really helped me. We all have gone through some pretty tough times in the past few years and Lynn at access has been with me every step of the way. My Kia Sportage and I thank you very much for all your hard work. And highly recommend access insurance for anyone who would listen
Evangeline Delorme
23:35 20 Jan 22
I spoke with Shanika today and she was a really great help. Shanika helped me find a way to reduce my monthly premium without changing my policy. I will definitely keep my business with access and am very happy to have Shanika as my broker
Mike Oligny
22:11 20 Jan 22
I don't particularly enjoy forms, and, of the lot, insurance forms are some of my least favourite. Somehow though, through Tammi's unwavering warmth, diligence, and encouragement, I was able to reach a place of psychological fortitude wherein—no longer forlorn on this journey—I was able to face the reality of my need for automobile insurance.I'm not certain I've fully internalized this accomplishment, but maybe actually saying it aloud will help: We did it. We did it.Thank you, Tammi!
Wayne Moore
17:42 20 Jan 22
I have been a customer with Access Insurance for many years. My agent Lynn Jenkins has provided excellent service. She always puts the customer first. I needed to contact Access again recently and can add that Lynn continues to provide excellent service. Service is definitely 5 out of 5.
Margrit Schenk
19:41 18 Jan 22
I talked to Sarah Casebeer and she was very friendly and easy to work with. I would recommend Sarah at any time.
Kate McCamus
19:23 17 Jan 22
Sarai was super helpful and made everything really easy! I would definitely recommend them.
Clayton Miller
18:39 17 Jan 22
I have been dealing with Access Insurance for I don't even remember how long - 30 years? In particular, I have been working with one of their agents, Lynn Jenkins, for the most of these years and all I can tell you is that if you are looking for great customer service at reasonable rates, they have really gone to work for me. Home and auto policies are what I have entrusted them with and I highly recommend this team of dedicate and personable folks should you be in the market for their products and services!
Carmen Saruk
00:18 16 Jan 22
I wanted to change brokers and dealt with Sarah Casebeer to do so. She was extremely personable, professional, and efficient. She kept in contact with me, was very easy to talk to throughout the process and explained all paperwork thoroughly. It was refreshing to deal with someone who takes pride in their work and follows through! A+!!
Curtis Potter
18:36 15 Jan 22
All my dealings and business with Access has been nothing short of incredible, especially in regards to their customer service. I would like to recognize Tammi S.in particular. She was attentive, precise, clear in her communication, quick, and, most importantly, highly effective. Thank you Tammi for providing some of the best customer service I have recieved from any business in a long time.
Kama Gilboe
00:50 15 Jan 22
Tammy was my first introduction to Access Insuance. I was switching brokers and was planning on getting several quotes from other comoanies before making a decision. However, Tammi was so helpful, knowledgeable and pleasant that I didn't bother to phone anyone else for a quote but rather signed up with Access.
John Van Dyk
23:50 14 Jan 22
We have dealt with Lynn Jenkins for more than twenty years. I truly appreciate her personal yet professional approach; always available and always accommodating.
Angie Kapty
19:24 13 Jan 22
Sarah was really great to help us get insurance. Her patience and dedication to her customers really shows. Access was a great place to get insurance for the first time! Thank you so much.
Nancy Hernandez
21:43 12 Jan 22
I recently moved my insurance over to Access. Sarai DeCardenas took care of this for me. She was very helpful. I was excited to see that she speaks Spanish since I have family members and friends that would need a Spanish speaking agent. Since Sarai was so helpful I gave her contact to my family members and friends. I recommend Sarai and Access Insurance.
Elaine Terry
20:38 12 Jan 22
Tammi Shiers was very helpful to me can’t thank her enough . Was grateful for all her help in getting insurance in my own name
Prafulla Yagnik
02:40 10 Jan 22
Hi I would like to recommend Sarah who gave me very good advice & service to obtain car insurance & I got very good deal, now I am with your company.she is very experience agent thank you Sarah
Abdurizak Mohamed
21:41 06 Jan 22
I spoke to Sarai De Cardenas today and she was amazingly easy to talk to. She also was very informative and explained everything I needed to know but what stood out the most was her great character and her people skills. I highly recommend her 10/10
Chachii Non
16:16 06 Jan 22
Sarai helped me with my auto insurance and setting it up was really easy with her assistance. She is very efficient and pleasant to talk to. The service is very fast as well. =)
Anabel Enriquez
20:08 31 Dec 21
An excellent experience through all the process. Everything so clear and easy with Tammi's help. Definitely recommend anyone to join Access Insurance! Thanks Tammi!!
ria hannah
16:36 31 Dec 21
This is my second time coming back here to get insurance and they were so helpful both times!First time I had the pleasure of speaking with Susan and she was amazing! Second time around I had the pleasure of speaking with Davion and wow! never had someone reply to my emails so quickly!! Overall I had an amazing experience so THANK YOU!!
Ed Paquette
02:16 31 Dec 21
Sarah Casebeer is very helpful, nice to work with and very knowledgeable. Definitely would recommend her.
Cynthia Clarke
17:08 30 Dec 21
Hi. I spoke with Tammi-who helped me out with a policy on the phone. She made it seem a little eventful and not stressful. Nice lady. Great communicator. Very effective and personable. I'm glad to be back to access insurance. Thanks for making my day.
xSRV3 x
19:39 29 Dec 21
Talked to Sarai about getting my car insurance she was super helpful and explained everything perfectly!! 10/10
Matthew Hardwick
18:10 29 Dec 21
I was helped by Tammi in Edmonton, she was very knowledgeable and went out of her way to complete my request within a tight time line.
Tom Killins
23:01 26 Dec 21
Sarai was great. She made the process incredibly easy. I also had a time crunch that she happily worked through with me. Many thanks.
Jennifer Picco
03:32 24 Dec 21
I recently contacted Access Insurance after getting a referral from a friend. Sarai of Access Insurance reached out to me to assist with a quote for both condo and car insurance. Not only was she professional and courteous, she was charming and engaging. Sarai not only got me the best price for my insurance needs but went to bat with the insurance company to ensure that I had the full coverage I required. I will definitely be contacting her for my future insurance needs in a few months.
Oscar Henning
21:56 23 Dec 21
By far the best people to deal with when it comes to insurance. Both Sarah and Marilyn went above and beyond. Everything was done in a timely manner and very professional.
Belle Dy-Reyes
15:16 21 Dec 21
I have been with Access for about 14 years with the same person handling my file. Thank you Cheryl for the service you've provided. Its greatly appreciated :)Update: I found myself in a very special situation this year in that Christmas came in July and August. As usual, I received very prompt and friendly service both times. Thank you Cheryl for the consistently excellent service. Thanks Marilyn for assisting me while Cheryl is on vacation.Dec 22Thank so much Vanessa Thomas for your advice and assistance. As usual, it's prompt and overall great service!
Janel Willows
13:41 21 Dec 21
Access representatives where fast and easy to work with. Sarah helped set up my home insurance and was very helpful. Cal set up my term insurance and he was friendly and knowledgeable.
Dallas Courtrille
03:27 21 Dec 21
I called Access Insurance Group because I felt I was overpaying for my home insurance. Sarah Casebeer had confirmed that I was, in fact over paying on my home insurance policy. She was able to find me a much better rate and was able to clearly answer any questions I had in a timely fashion. Would absolutely recommend Access Insurance Group to anyone shopping around for insurance.
Bernie Archambault
18:58 16 Dec 21
Tammi Shiers:My wife and I were extremely pleased with the professional service Tammi provided us regarding car and apartment insurance.We had alot of questions and queries on the best coverage that would be appropriate for us.Her knowledge and patience helped us to decide the best course of action.Tammi answered each and every concern we had; at times repeating and breaking down the answer so we would clearly understand. We appreciated that.The amount of time she spent with us and the quick call backs indicated that we were her priority.We are very fortunate to have Tammi as our insurance broker.The financial terms she was able to obtain for us will help us to feel confident that we have the appropriate coverage.Tammi is a definite asset to your Company.RegardsBernard ArchambaultShelly Canfield
Amal Hamze
18:50 16 Dec 21
Access insurance best team out there!! Sarah has helped us very well and very respectful.
Inder Bhogal
19:13 15 Dec 21
I contacted Access Insurance and was put into contact with my agent, Sarah regarding my family member's Auto and Home insurance urgent needs. Sarah was incredibly fast and efficient. I needed to secure insurance for my Nephew's newly purchased Condo and new car within a day and she made it happen. I'm from Ontario and had only two days to get it all done and it was not possible without Sarah's help. I highly recommend Sarah for anyone looking to purchase insurance.
Judy MacDonald
21:41 14 Dec 21
I have been with Access for many years. They always have the best customer service and always help me get the best deals. Shanika is amazing at her job and always answers any and all questions very quickly. Love doing business with these people. Highly recommend!!!
Diana Vanegas Mendez
04:19 14 Dec 21
Excellent costumer service. Tammi was very helpful. Highly recommended
Ron Mirans
00:39 14 Dec 21
I have dealt with Access Insurance for years, I do not think there is any better prices for Home and Auto Insurance in Edmonton. And there service is exceptional! My agent Shanika Lewis did a great job, reviewed my policy again with me and saved me money in the process. If you are needing insurance for a your vehicle, I highly recommended access ins.
gurpreet dhillon
17:27 13 Dec 21
Justine had done gr8 job helping me out with my policy andwas very understanding and always gave me time to think,thanks Justine
Joan Hayes
18:48 11 Dec 21
Davion was very helpful and suggested a savings on our policy. Thank you very much.
Parm Basra
22:33 10 Dec 21
After dealing with a nightmare broker, I had the pleasure of speaking with Sarah C and she was absolutely wonderful. She was straight to the point, didn’t give me the run around and found me the cheapest, most convenient auto insurance quote! I would highly recommend Sarah to anyone looking for an insurance quote. After such a positive interaction, we are now looking to even have our home insurance switched over!Keep up the great work Sarah!!
Edward Doner
21:25 10 Dec 21
The lady I spoke to: Tammi was absolutely wonderful! She was straightforward, humorous, and very helpful! She answered any questions I had and went above and beyond with her excellent customer service. THIS WOMAN DESERVES A RAISE. I'm extremely pleased and have never had such a great experience with an insurance company before.
Bryan Bracke
00:31 10 Dec 21
Susan Zinger was extremely helpful. My case was somewhat of an anomaly (no insurance, no driving record for about a decade) and she was able to find me a home with Wawanesa. My initial rates will understandably be steep, but she was able to help me get my foot in the door. I feel like that's all I'll need.Thank you, Susan!Regards,Bryan
James Stump
16:58 09 Dec 21
I’ve been dealing with Tammi for about a month. I work out of town in areas with less then good service, and don’t Allways have my phone on my person so phone calls are out of the question during ‘office hours’ So Email is the easiest form of communication.Her extremely prompt responses were a welcome change,Prior, when Corresponding via email the delay was DAYS one agent from another company took 10 days to get back from me.So far her attention to client service has been extremely great, very thorough, she went above and beyond giving me multiple quotes for multiple Vehicles and way very upfront with everything.10/10 will be referring people to her.
Kristy Ellis
03:18 09 Dec 21
Bradley was very helpful, I called mid morning and had a fairly priced policy by the end of the day for my corporation. Very pleased and would definitely recommend.
Abner Gonzales
16:11 08 Dec 21
Great Job Sarah for such an awesome response anytime we need advice or questions. Keep it up. More power to Access insurance office.
Bradley Guidos
18:47 07 Dec 21
I have been a client of Access Insurance with the broker Marilyn Crane for over 20 years. The services provided by her have been above par, cost effective and prompt.Recently I had to change my banking information and Davion Martin went above and beyond to ensure my issue was dealt with.I would highly recommend Access Insurance Group for their customer service and Insurance.
Kat Ostrander
04:27 06 Dec 21
I needed home insurance, had the pleasure of dealing with Tammi. Her professionalism and knowledge made it easy to transition from the last insurance company that I had been with for many years. I consider Tammi a great asset to access insurance. Thanks for all the help!
Sam Halabi
22:38 03 Dec 21
I have been dealing with Lynn at Access for several years now. She has always been very helpful and prompt with service. Happy to recommend.
AUDREY ARCHIBALD
15:42 03 Dec 21
We have just had great and friendly service provided by Tammi Shiers setting up new coverage on our home. This was a truly refreshing insurance transaction thanks to Tammi's professionalism. We readily recommend Tammi and Access.
Continual Builder
22:37 02 Dec 21
I worked with Susan Zinger to switch me off my current home and auto insurance and she saved me about 35%. That's all I really cared about, saving money. However Susan was a darling to work with.
Samantha Sereda
23:51 01 Dec 21
I had to update my policy as I was moving. I dealt with Adut Mabior who took over my account when my previous agent moved on. Dealing with her was a pleasure. She was very friendly and was able to answer all my question. Would recommend her to anyone looking for insurance.
Blessed Girl
07:36 01 Dec 21
I had great experience with Justine Williams, her customer services are great.
Marcy Cartwright
04:44 01 Dec 21
I am new to Alberta and dealt with Sarai for my insurance needs. The experience was favourable from start to finish. Sarai’s expertise was indeed welcoming and greatly appreciated. She proved herself to be very personable, knowledgeable and wonderfully efficient. I look forward to a continued affiliation with Sarai as a representative of this company.
Ahmad Ibrahim
17:33 30 Nov 21
Sarai was absolutely amazing. Her customer service is out of this world. She helped me acquire both my Auto and Home Insurances.
Mallory Chilton
20:12 27 Nov 21
Very professional and quick to help and respond to emails. Tammi was the biggest help to me and was so pleasant to work with 😄
Jolina Coate
22:53 24 Nov 21
Well maintained staff Clean I was addressed immediately and my concerns and the reason for my trip there was taking care of Properly and promptly I'm very satisfied with them and I suggest anybody Else to give them a try
Telaine Hautka
18:41 24 Nov 21
HelloMy name is Telaine I have just recently moved from BC during Covid I was having so many problems getting car insurance in this city (EDMONTON) my insurance lady Lynn Jenkins rocks super supportive in these hard times !!! Thank you so much your a gem !!!
Violetta Krupa
15:24 23 Nov 21
Shanika, you rock, my insurance lady. Shanika helped me pick the best option for my car insurance and took time to explain my policy. During my phone conversations with her, she was so awesome, very knowledgeable, patient, demonstrated a strong work ethic. 5 STARS EXPERIENCE.
Brendon Turner
22:10 22 Nov 21
We have been assisted numerous times by Adut Mabior at Access Insurance and each time she has been prompt with her responses and professional.
Amin Razak
20:46 22 Nov 21
Tammi Shiers is really nice person.She was able to give me options for payments,help find affordable solutions for my recent car insurance and made the process being super easy.Thanks to her efforts,l have recommended Access lnsurance to my family and friends as well.Give them a chance,be patient with them and they will genuinely help you.
Mohammed Tawfiq
23:12 19 Nov 21
Thank you Tammi for a great experience, friendly and consistency. She make sure she got the best rate for us and went through all the process with us. Thank you Tammi you are the best
Brent Murdock
03:21 18 Nov 21
Shanika Lewis is our Broker and is fairly new to us as she replaced another excellent broker earlier than this year. We are happy to say Shanika has lived up to our expectations and has provided us with all of our insurance needs with the best prices. Thanks to Shanika and Access insurance!
Kaitlin Newel
21:30 17 Nov 21
I worked with Tammi and she was wonderful. She made the process of finding Insurance so easy after I had been given the run around from other brokers and Insurance places. Definitely recommend!
Scott Wilkie
20:46 16 Nov 21
I have been dealing with Access for a couple of decades now and have always been completely satisfied with their service. i recently had Sarai handle a transition for me. She was prompt, courteous and professional. A pleasure to deal with. Thank you, Sarai.
Sheila Tymchuk
19:22 16 Nov 21
Tammi Shiers was amazing to work with. She was so helpful and professional. She has such a caring personality. Access is very lucky to have an employee like her.
Tom Yohemas
19:05 16 Nov 21
Sarai has been very helpful in transferring our coverage from a broker which didn't pay attention to our files. Thankfully, our home and car insurance rates were reduced. Muchas gracias Sarai.
D Hurst
00:45 16 Nov 21
I've been dealing with Access for more than a few years, have had different agents over time but all in all its been a good experience with Access. Anyone looking for good quality at a good price, come see them. They shop around for you to get the best deals for you. Hassle free.Worth mentioning, they have an APP for your smartphone. Makes life easier when you want to start a claim, check in on one, or just want to see what your policy is etc. Very helpful.
L
13:29 13 Nov 21
i talked to Davion at access insurance and was very happy with how he was able to help me with all the questions i had about my insurance policy.I been with access insurance for about 35 years
Fadi Tohme
00:36 13 Nov 21
Great insurance quote, ended up going with Access insurance after being with Td insurance for over 15 years. They were able to get me lower insurance on vehicles and home policy as well. Sarai was great to deal with, answered all questions within a day of being emailed. Highly recommend into trying out Access insurance, u won't regret it. Thanks again.
Jennifer Neufeld
16:16 12 Nov 21
I had a great experience with access insurance my broker Tammi was amazing quick and fast with getting me a quote on very short notice, I will be sending anyone I know that is looking for insurance too access
Christian Moell
04:49 12 Nov 21
Tammi was an amazing help! She she guided me through everything and broke it down in a clear and helpful way and helped me pick the best options that suited my personal needs and circumstances. Woukd absolutely recommend working with her!!
Sarah Spence
02:57 11 Nov 21
Justine Williams Is definitely who I’d choose to handle all your needs, well spoken, kind, diligent, and feels like talking to your girlfriend! I have been with this company for few years and Justin makes this whole process easy and smooth.
Muneet Kalkat
00:17 11 Nov 21
Ben Hoffman has been great to work with, thank you for being so responsive and in depth with our questions and looking after all of our business needs with genuine feedback. You Rock Ben!- Jas and Muneet
Daniel Sario
00:14 11 Nov 21
Amazing service, i had help from Sarai and she did everything to make the service so great! Keep it up! I highly recommend to look for Sarai if you want to get the job done quick and easy!
Mike Desrochers
02:58 09 Nov 21
Susan took care of all my questions and got me set up the same afternoon I called. She was quick, professional, friendly, and very thorough with her service. Thank you so much!
Alysha Curran
15:21 06 Nov 21
We had such a great experience with Tammi! Tammi was excellent in all areas, friendly, consistent, determined and she wanted to make sure she did the best, and she did! Got the best rate for our family and she was thorough to make sure we got the best quote! Thank you Tammi!!! You’re the best! Highly recommend reaching out to her 😊
Chris Mosesson
22:05 05 Nov 21
Great rates and by far the best service in town. Will not be disappointed!!
Keadon Smith
19:11 05 Nov 21
I spoke with Tammy Access and I was amazed by how helpful and professional she was, I am very impressed with my insurance so far.
Tara Coffey
00:44 05 Nov 21
I have been with Access Ins a few years now. I love dealing with Susan.Anything I need she’s on it. Fast efficient and friendly.
Vickie Almirante
21:13 03 Nov 21
Tammi S made my day today of helping me my car insurance. I got no idea about car insurance until i spoke to this nice lady you are such a blessings of my day Tammi thank you so much for letting me understand the policy . You made it easier for a first timer like me .Thank you !
Nadia Bendiaf
20:53 31 Oct 21
I contacted Access Insurance after reading several favorable reviews. I was put into contact with my agent, Sarah soon after and understood why so many people enjoyed working with them. Sarah was incredibly friendly and efficient. I needed to secure insurance for my newly purchased home within the day and she made it happen. She made sure that the policy I chose fit my needs and the price she secured was much cheaper than the other quotes I had received. She was also always quick to respond when I had questions about my policy after the fact. I highly recommend Sarah for anyone looking to purchase insurance.
Mariel Valmonte
06:27 31 Oct 21
Sarah is very helpful on our insurance needs. Very responsive and informative. Highly recommended.
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TIP: Bundling auto and home insurance policies together can lead to additional savings.
