Report a Claim

Report a Claim

Access Insurance is here to help you when it’s time for you to make a claim.

Making a claim never comes at a good time. That’s why we need to make reporting a claim as easy for you as possible. After an incident, your first step is to protect your property from further damage.

Your next step is to contact your insurance broker. Access Insurance will have all the details of your insurance coverage and will record the details of the claim you’re filing.

Contact our office: Monday to Friday: 8:30 a.m. to 5:00 p.m. MDT


Edmonton (Head Office)

Access Insurance Group Ltd
4435 99 Street
Edmonton, AB T6E 5B6

Phone 780-435-2400
Toll-free Phone 1-888-608-2400
Fax 780-435-4847
Toll-free Fax 1-877-608-2400


Stony Plain

Access Insurance Group Ltd
107, 5101 48 Street
Stony Plain, AB T7Z 1L8

Phone 780-963-2554
Fax 780-963-2848


Red Deer

Access Insurance Group Ltd
Box 25206 Deer Park P.O.
Red Deer, AB T4R 2M2

Phone 403-340-0486
Fax 403-342-0423


After Hours Emergency

Access Insurance knows that accidents can happen at any time—not just during business hours. We understand how important it is that you get your life back to normal as quickly as possible. If you need to make an after-hours claim, please refer to the contact list below.

Emergency After-Hours Claims Numbers

Aviva Canada (including Aviva Elite)


Intact Insurance

Nordic Insurance


Saskatchewan Mutual Insurance

SGI Canada

Travelers (including formerly Dominion of Canada)



To report a new claim, please complete the following information form:

* Policyholder Name

Policyholder Address

* Policy Number


* Email

* Are you the policyholder?

If not, what is your name?

What is your relationship to the policyholder?

Type of claim (Auto, Home, Commercial)

Date of the accident or loss:

Brief details of the claim: